Field Service Technician

Field Service Technician - Phoenix & Tucson

Join the Game : Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do :

• Tech-Savvy Tasks : Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master : Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
• Report Wizard : Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion : Provide “best-in-the-business” service to our customers…internal and external.
• Troubleshooting Superstar : Fix service incidents quickly and efficiently and escalate issues when needed.
• Inventory Hero : Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation : Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24 / 7.
• Safety First : Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table :

What You’ll Love About This Role :

Physical & Work Environment :

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push / pull up to 200 pounds (Teamwork makes the dream work here!).

Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note : All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.

About AGS, LLC :

Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE : AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.