Technical Account Manager

Account Manager Opportunity

TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.

Join our team as an experienced and motivated Account Manager. In this role, you will work with a dynamic team, utilizing cutting-edge technology to deliver exceptional value. Manage and grow existing client relationships, drive revenue growth, and ensure client satisfaction through upselling and cross-selling opportunities.

Responsibilities :

• Relationship Management : Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
• Client Retention : Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.
• Account Growth : Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Identify how technology can advance our client's business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process.
• Account Planning and Forecasting : Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
• Collaboration and Coordination : Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
• Industry Knowledge and Market Insights : Stay abreast of industry trends, cybersecurity threats, and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.

5 - 10% travel may be required for on-site client visits.

Experience / Skills Required :

Experience / Skills Desired :

Compensation :

Benefits :

If you have a passion for client success, a results-driven mindset, and the ability to cultivate long-lasting relationships, we invite you to apply and be part of our continued growth and success!

Compensation : Based on experience