Telecommunications Sales Support Representative

Drive Operational Excellence : Become a Telecommunications Sales Support Representative at Vincere Marketing Inc.!

Vincere Marketing Inc., a vanguard in the marketing scene, is hiring a Telecommunications Sales Support Representative in Carmichael to support AT&T operational excellence. In this role, you'll be the administrative backbone of our sales team, providing crucial back-end support that drives efficiency and success. Your meticulous attention to detail and skill in managing the post-sale process will directly fuel our mission and strengthen our success.

As a Telecommunications Sales Support Representative, you’ll be trained to manage the full administrative cycle for AT&T services. You’ll verify customer details, process orders, and ensure smooth activation—connecting front-line sales to a seamless customer experience. The Telecommunications Sales Support Representative role is essential to our team’s success and operational efficiency.

Essential Functions of the Telecommunications Sales Support Representative Role

Support the sales team by managing documentation and ensuring smooth, accurate processing of customer-facing tasks.

Accurately verify and submit AT&T Residential service orders, including TV, internet, and phone plans.

Resolve post-sale issues by coordinating between sales, customers, and internal teams to fix order discrepancies.

Update customer accounts in CRM systems, maintaining data accuracy and compliance with company standards.

Meet and exceed goals for order accuracy, processing speed, and overall administrative efficiency.

Stay informed on AT&T service updates, promotions, and order protocols to deliver current, reliable support.

Handle customer records with discretion, ensuring all data is managed professionally and securely.

Contribute to team success by joining daily briefings, refining support skills, and sharing best practices.