Entry-Level Customer Service Representative

Job Description

Job Description

About the Role :

We are seeking a motivated and reliable Entry Level Customer Service Representative (CSR) to join our team. This is a great opportunity for someone looking to start or grow their career in customer support and administration in a collaborative team environment.

Key Responsibilities :

Provide excellent customer service via phone, email, and in person

Handle administrative duties such as data entry, record keeping, and email correspondence

Support internal teams with customer-related inquiries and service needs

Troubleshoot basic service issues and escalate when necessary

Work collaboratively with peers and other departments to resolve customer issues

Maintain a professional and friendly demeanor with clients and team members

What Were Looking For :

Bilingual in English and Spanish required

Previous experience in retail, customer service, or administrative roles is preferred

Proficiency in using computers, phones, and emails

Strong communication and organizational skills

Dependable, team-oriented, and able to handle a fast-paced environment

Positive attitude and willingness to learn

Ability to remain calm under pressure and handle stress professionally