Senior Account Manager

1. / 2. / 3. / 4. Senior Account ManagerOctober 1st# Senior Account Manager$75,000 - $100,000 USDFind remote customer support positions on Remote Jobs by HBTech. These roles involve helping customers through various channels, from email and chat to phone support. Discover opportunities to provide excellent customer service, troubleshoot issues, and build strong customer relationships while working from home.Full-Time

• Senior Account Manager
• The basics
• We are hiring an experienced ‘Senior Account Manager’ to further invest in our existing client relationships and new business opportunities
• You likely have at least 7 or more years of relevant experience between project and account management
• We are a distributed team working remotely (EST 10am - 6pm)
• Bonus if you live in NY / Brooklyn but not a requirement
• We are open to considering applicants with higher levels of experience, but this is not an entry level or junior role
• If you believe you are more of a Project Manager, please consider applying to our “General Application”. We may open a round of hiring for a Project Manager soon, but it is not open yet and will start by reviewing candidates there.
• What we are looking for
• Client partnership :
• You have impressive experience partnering with your clients and your team on projects and ongoing retainers; from their successful completion to expanding a client partnership
• New business focus :
• You are experienced in overseeing proposals, meetings with potential clients, and have a genuine interest in continuing to develop this area of your career with a supportive team
• Project management background :
• You have past experience in project management of medium to large digital creative projects, particularly websites, in a relevant agency setting, equipping you to be a successful account manager and collaborator to project managers
• Nonprofit experience :
• You have experience of working with progressive organizations as your clients : nonprofits, foundations, and cultural institutions — otherwise, a genuine demonstrated interest in social impact
• Strategy background (a plus) :
• Having past experience in directly advising clients on relevant digital strategy or related roles is a plus as a thought partner to clients, even if active strategy work would be carried out by strategists on the team
• Interest in developing the discipline :
• You are interested in contributing to our agency’s account management standards, documentation, guides..etc. recognizing that account management is a team effort
• Benefits & Compensation
• Starting salary $80,000 to $100,000 commensurate with experience and may be adjusted based on your working location; with 5% to 20% of additional compensation as described below
• Up to 5% additional income through 401k employer match (after 3 months of employment)
• 10% to 15% of additional tentative income through discretionary end of year profit sharing and bonuses
• Generous health, dental, and vision insurance benefits
• Commuter benefits
• Employer matched donations to causes you care about
• Flexible PTO in addition to federal and team-wide days off
• Remote work supported with occasional opportunities to get together
• Significant investment towards onboarding, training, and your career
• Room for growth towards Associate Director and Director level roles
• How to Apply
• We invite you to learn more about our culture, projects, and approach. Please spend time with our featured case studies on our website, check out our IG account @madeo\_studio, and apply on our website to learn more about compensation and get started.

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