Talent.com
Director, IT (Telecom) - REMOTE
Director, IT (Telecom) - REMOTEKentucky Staffing • Lexington, KY, US
serp_jobs.error_messages.no_longer_accepting
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Kentucky Staffing • Lexington, KY, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

Job Title : Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
    • serp_jobs.job_alerts.create_a_job

    Director It • Lexington, KY, US

    Job_description.internal_linking.related_jobs
    Director, Cyber Recovery - REMOTE

    Director, Cyber Recovery - REMOTE

    Molina Healthcare • Lexington, KY, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Director of Cyber Recovery will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Netw...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Director

    Sales Director

    Brian Mitchell Agency • Lexington, KY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The Brian Mitchell Agency is searching for accomplished Salespeople in the Lexington, KY area that demonstrate a winning mentality, find fulfillment in positively affecting others, respect hi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Licensed Marriage & Family Therapist (LMFT)

    Licensed Marriage & Family Therapist (LMFT)

    LifeStance Health • Corinth, KY, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Resource Director of Nursing (Travel)

    Resource Director of Nursing (Travel)

    Signature Healthcare • Lexington, KY, US
    serp_jobs.job_card.full_time
    Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states.Our continuum of care includes skilled nursing, rehabilitation, assisted and memory car...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Corporate Development

    Director of Corporate Development

    KET-Kentucky Educational Television • Lexington, KY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Kentucky Educational Television, (KET) has the following full-time position opening at its Lexington, Kentucky Network Center : . Director of Corporate Development Used by more than two million people...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Senior Director of Product Marketing

    Senior Director of Product Marketing

    Confidential • Lexington-Fayette, KY, US
    serp_jobs.job_card.full_time
    Senior Director of Product Marketing.Prominent provider of enterprise software.The Company is seeking a Senior Director of Product Marketing to lead the go-to-market (GTM) strategy for its diverse ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Strategic Account Manager (Remote)

    Strategic Account Manager (Remote)

    Cynet Corp • Lexington, KY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join an award-winning and talented organization that delivers world-class workforce and project solutions.Working within a vibrant and passionate team of recruitment and sales professionals, you wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel Radiation Therapist - $2080 / Week

    Travel Radiation Therapist - $2080 / Week

    Ventura MedStaff • Georgetown, KY, US
    serp_jobs.job_card.full_time
    Ventura MedStaff is seeking an experienced Radiation Therapist for an exciting Travel Allied job in Georgetown, KY.Shift : 5x8 hr PMs Start Date : 12 / 29 / 2025 Duration : 13 weeks Pay : $2080 / Week.Foun...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Radiation Therapist - $2028.06 / Week

    Travel Radiation Therapist - $2028.06 / Week

    Atlas MedStaff • Georgetown, KY, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced Radiation Therapist for an exciting Travel Allied job in Georgetown, KY.Shift : 5x8 hr days Start Date : 12 / 29 / 2025 Duration : 13 weeks Pay : $2028.Atlas Medsta...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Radiation Therapist - $1800 / Week

    Travel Radiation Therapist - $1800 / Week

    LRS Healthcare - Allied • Georgetown, KY, US
    serp_jobs.job_card.full_time
    LRS Healthcare - Allied is seeking an experienced Radiation Therapist for an exciting Travel Allied job in Georgetown, KY. Shift : Inquire Start Date : 12 / 29 / 2025 Duration : 13 weeks Pay : $1800 / Week....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Regional Business Director (Kentucky, Indiana and West Virginia) Johnson and Johnson MedTech, Electrophysiology

    Regional Business Director (Kentucky, Indiana and West Virginia) Johnson and Johnson MedTech, Electrophysiology

    J&J Family of Companies • Lexington, KY, US
    serp_jobs.job_card.full_time
    Johnson & Johnson MedTech, Electrophysiology is recruiting a Regional Business Director to join our team supporting the following territories : Lexington, KY. Louisville, KY; Southern Indiana and We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Account Manager - Commercial Lines (Remote Opportunity)

    Account Manager - Commercial Lines (Remote Opportunity)

    Insurance Office of America • Lexington, KY, US
    serp_jobs.job_card.full_time
    Title : Account Manager - Commercial Lines.Construction, Contractors, General .Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, indivi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Radiation Therapist - $2008.06 / Week

    Travel Radiation Therapist - $2008.06 / Week

    FlexCare • Georgetown, KY, US
    serp_jobs.job_card.full_time
    FlexCare is seeking an experienced Radiation Therapist for an exciting Travel Allied job in Georgetown, KY.Shift : 5x8 hr days Start Date : 12 / 29 / 2025 Duration : 13 weeks Pay : $2008.Why Clinicians Cho...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Nurse RN - Home Health - $2,229 per week in Danville, KY

    Travel Nurse RN - Home Health - $2,229 per week in Danville, KY

    TravelNurseSource • Danville, KY, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Triage Staffing to find a qualified Home Health RN in Danville, Kentucky, 40422!.Travel Nursing : Home Health Danville, KY. Location : Danville, KY.Shift Deta...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Radiation Therapist - $2080.89 / Week

    Travel Radiation Therapist - $2080.89 / Week

    Host Healthcare • Georgetown, KY, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced Radiation Therapist for an exciting Travel Allied job in Georgetown, KY.Shift : 8 hr days Start Date : 12 / 29 / 2025 Duration : 13 weeks Pay : $2080.At Host Healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

    Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

    Insurance Office of America • Lexington, KY, US
    serp_jobs.job_card.full_time
    Title : Account Manager - Commercial Lines.Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing tempora...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Radiation Oncology Therapist

    Travel Radiation Oncology Therapist

    LifePoint • Georgetown, KY, US
    serp_jobs.job_card.full_time
    LifePoint is seeking a travel Radiation Therapist for a travel job in Georgetown, Kentucky.Job Description & Requirements. Georgetown Community Hospital 1140 Lexington Road Georgetown, KY 40324 ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Information Technology Project Manager (Lexington)

    Senior Information Technology Project Manager (Lexington)

    Quantam • Lexington, KY, US
    serp_jobs.job_card.part_time
    Quantam Solutions provides IT solutions and consulting for various clients.We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. Candidates must have an active PMP Ce...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted