Compliance ManagerSignature Healthcare • Louisville, KY, US
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Compliance Manager
Signature Healthcare • Louisville, KY, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionIdentify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and / or improve the work environment. Provide assistance and support to multiple internal and external departments and facilities. Communicate on a consistent basis to facilities and regional staff regarding deadlines with respect to expiring, expired, and suspended clinical licenses. Monitor licensure and communicate results to relevant leaders. Monitor monthly excluded provider screening and communicating results of such reporting to relevant leaders. Monitor and track the completion of compliance exit interviews in accordance with relevant policies. Assist with compliance newsletter and tips. Assist with annual conflicts of interest process. Manage compliance intranet content. Assist with education and oversight of compliance liaisons in each skilled nursing facility. Manage all incoming channels and the CAREline by receiving and entering calls, emails, letters, etc. into EthicsPoint software system from Stakeholders and customers. Oversee user access and removal of access in EthicsPoint. Create and analyze monthly, quarterly, and annual reports for Compliance Committee and the Board of Managers. High school diploma or GED required or equivalent related healthcare customer service work experience. Minimum of three (3) years healthcare related experience in customer service, new product development and / or frontline operations. Basic knowledge of digital media, marketing and social media technology required. Ability to resolve issues of conflict in a tactful, patient, empathetic, and professional manner and to effectively diffuse irate callers. Conflict resolution and / or crisis containment skills, preferred. Unusually high Emotional Intelligence. Effective verbal and written English communication skills. Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation. Highest level of professionalism with the ability to maintain confidentiality. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Medical, Dental and Vision Voluntary Life / Disability Free Telemedicine with Medical Plan 401(K) and Roth 401(K) Tuition Forgiveness / Education Reimbursement A variety of additional specialized Insurances Pay Advance and Next Day Pay! Paid Time Off (PTO) Partner Perks and Discounts! Our Signature Inspire Foundation offers stakeholder emergency assistance and comprehensive scholarship opportunities Reward & Recognition Program (HEART) Vital Links
Signature Healthcare Job Opportunity
Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions.
We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.
Overview
Under limited direction, perform complex administrative and analytical functions requiring independent judgment and discretion to enhance the effectiveness of the Compliance Department and the organization.
- Responsible for hands-on management of the CAREline, a hotline available to Signature HealthCARE Stakeholders, residents, and families 24 / 7 / 365 to share ideas, concerns or compliments that is operated by third-party NavexGlobal.
- Responsible for administration, management, and oversight of EthicsPoint, which is the back-end software solution provided by NavexGlobal to manage the CAREline.
- Responsible for management of exclusion and licensure monitoring in the ProviderTrust software.
How You Will Make a Difference
What You Need to Make a Difference
Our Exceptional Benefits Package and Signature Perks Include the Following and More!
At Signature HealthCARE, our team members are permitted no, encouraged to employ their talents and abilities to solve problems. Our culture is built on three distinct pillars : Learning, Spirituality and Intra-preneurship. Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization.
Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran and other protected categories
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Compliance Manager • Louisville, KY, US
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