Talent.com
Customer Service Representative
Customer Service RepresentativeTEKsystems • Urbandale, IA, United States
Customer Service Representative

Customer Service Representative

TEKsystems • Urbandale, IA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • TEKsystems is hiring customer service representatives to join our clients team ONSITE in Urbandale starting January 6th!
  • Description
  • Handling inbound calls from providers checking eligibility and / or claim status for members.
  • Call center environment taking inbound and outbound calls
  • Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner
  • Research customer inquiries and follow up with customers as needed via email or outbound phone calls
  • Ability to troubleshoot basic website errors / question
  • Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
  • Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
  • Request additional / missing information from the customer via written or verbal communication
  • Document client issues and escalate issues to appropriate parties to resolve
  • Ability to troubleshoot basic website errors / question
  • Skills & Qualifications :
  • 1+ year of customer service experience

    Call center experience is preferred

    High School Diploma or GED

    • Job Type & Location
    • This is a Contract to Hire position based out of Urbandale, IA.

    • Pay and Benefits
    • The pay range for this position is $17.31 - $17.31 / hr.

      Eligibility requirements apply to some benefits and may depend on your job

      classification and length of employment. Benefits are subject to change and may be

      subject to specific elections, plan, or program terms. If eligible, the benefits

      available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in Urbandale,IA.

    • Application Deadline
    • This position is anticipated to close on Dec 12, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    [job_alerts.create_a_job]

    Customer Service Representative • Urbandale, IA, United States

    [internal_linking.related_jobs]
    Customer Service Representative

    Customer Service Representative

    Acro Service Corp • Johnston, IA, US
    [job_card.full_time]
    Job Title : Customer Support Representative II - Customer Support.Duration : 24 Months (With possibility of extension).Location : Johnston, IA, 50131 (Onsite). PRIMARY RESPONSIBILITIES & DUTIES : .Ta...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual (Spanish) Customer Service Representative

    Bilingual (Spanish) Customer Service Representative

    Aureon • West Des Moines, IA, US
    [job_card.full_time]
    Bilingual (Spanish) Customer Service Representative.Requisition Number : BILIN001458.Location : West Des Moines, IA 50266, USA. Telephone Support perform telephone support as scheduled.Ensure that cu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Interview Hunters • Des Moines, IA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Appointment Setter - Work From Home - Hiring This Week If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read belo...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative

    Customer Service Representative

    U-Haul • Des Moines, IA, US
    [job_card.part_time]
    Customer Service Representative.Attention : This part-time position is available for people who can work on Monday, Friday, Saturday, and Sunday of each week. If you're not able to work these days, p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Mortgage Customer Service Representative

    Remote Mortgage Customer Service Representative

    MCI • Des Moines, IA, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Indianola, IA, USA
    [job_card.full_time]
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Sunrise Systems • Des Moines, Iowa, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Title- Customer Service Representative.General Duties & Qualifications : .Knowledge of office equipment and strong communication skills. ability to identify needs and handle inquiries patient...[show_more]
    [last_updated.last_updated_30]
    Customer Support Representative II

    Customer Support Representative II

    Shorr Packaging Corp. • Des Moines, IA, United States
    [job_card.full_time]
    Together, We Own it! Start your employee owner journey with Shorr Packaging.The Custom Support Representative II provides a positive brand experience for existing and potential customers as a key l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Indianola, Iowa
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Reps

    Customer Service Reps

    DeYarman Ford • Indianola, IA, US
    [job_card.full_time]
    N Jefferson Way, Indianola, IA 50125.We Pay More for Your Experience!.Great Benefits and Room for Advancement!.Great Customer Service Skills Required!. DeYarman Employees Are Eligible to Enroll in D...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Fintech Customer Support Representative

    Fintech Customer Support Representative

    Arise Virtual Solutions • Ames, IA, United States
    [job_card.full_time]
    NEW : RAM requirement REDUCED to just 8GB! Easier to qualify!.If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's Bridal, LLC. • Clive, IA, United States
    [job_card.part_time]
    Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Des Moines, IA, United States
    [job_card.full_time]
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Packaged Gases Customer Service Representative - Des Moines, IA

    Packaged Gases Customer Service Representative - Des Moines, IA

    Matheson Tri-Gas • Des Moines, IA, United States
    [job_card.full_time]
    Packaged Gases Customer Service Representative.Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct qu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Printer Support Representative I (Laser)

    Technical Printer Support Representative I (Laser)

    Canon U.S.A., Inc. • Des Moines, Iowa, United States
    [job_card.full_time]
    Technical Printer Support Representative I (Laser).US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN. Canon Info Technology Services.Canon ITS is seeking highl...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Ames, Iowa, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Customer Service Representative - Work from Home

    TurboTax Customer Service Representative - Work from Home

    TurboTax • Ames, Iowa
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Norwalk, Iowa
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]