Tax Collection Call Center Specialist

Job Description

Job Description

LOOKING FOR ONLY CURRENT ARIZONA RESIDENTS

SOAZ-Req # 8541- AZDOR - Tax Collector 2

Position Description :

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and / or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Responsibilities :

• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations
• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
• Schedules field visits to taxpayers residencies, places of employment, and / or business locations
• Educate taxpayers and promote voluntary compliance by reviewing financial statements,
• providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
• Negotiate payment arrangements
• Participate in the seizure and sale of assets and / or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets / inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required :

Skills Preferred : Spanish-speaking

Experience Required :

Experience Preferred :

Experience participating in process improvement activities

Education Required :

High school diploma or equivalent

Education Preferred :

Associates degree or higher

Additional Information :

This is a remote position.