Customer Service RepresentativeSan Diego Staffing • San Diego, CA, US
Customer Service Representative
San Diego Staffing • San Diego, CA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPrior experience in customer service or call center preferred. Strong communication, active listening, and problem-solving skills. Ability to work independently and as part of a team. Proficiency with technology platforms, including email and CRM systems. Passion for making a positive difference in the community.
Customer Service Representative
Join our dedicated team as a Customer Service Representative, supporting the mission and values of our nonprofit organization. In this role, you will make a direct impact by assisting those we serve and helping us achieve our organizational goals.
Key responsibilities include :
- Handling incoming phone calls and emails from clients, donors, and community members with professionalism and empathy.
- Providing accurate information regarding programs, services, and resources.
- Responding to inquiries, resolving issues, and escalating calls as needed to appropriate teams.
- Documenting all interactions in our CRM platform, maintaining detailed and confidential records.
- Collaborating with other teams to ensure a seamless and supportive client experience.
- Upholding the organization's values of service, integrity, and inclusivity in every interaction.
Requirements and qualifications :
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