Manager, Business Operations

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility : electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

POSITION SUMMARY

The Manager, Business Operations ensures AWP Safety’s field-to-bill ecosystem operates at scale and delivers measurable results for customers and the business. This role is central to AWP’s NextGen Ecosystem—supporting D365 adoption, driving accurate and timely billing, and strengthening the customer experience. Working across Operations, Finance, IT, and Customer Success, this leader monitors process health, resolves systemic issues, and drives continuous improvement that supports AWP’s STRAP goals of profitable growth, operational consistency, and customer retention. This role is ideal for a proactive, analytical operator who thrives in a fast-growth, PE-backed environment and wants to directly impact revenue realization, customer satisfaction, and enterprise scalability.

This individual will work cross-functionally with Field Operations, Finance, IT, and Customer Success teams to monitor process health, address systemic issues, and continuously improve system usage and reporting. This role is ideal for someone who is analytical, proactive, and passionate about process excellence and customer outcomes.

RESPONSIBILITIES

1. Field-to-Bill Process Health

• Monitor the full order-to-cash workflow in D365, ensuring jobs move seamlessly from field execution to invoicing.
• Identify and resolve bottlenecks in job closeout, approvals, or billing.
• Partner with IT and Finance to address system logic, workflow exceptions, and compliance issues.

2. Billing Accuracy & Timeliness

3. End User Support & Training

4. Continuous Improvement & Scalability

5. Data Stewardship & Customer Experience

6. Reporting & Accountability

Qualifications

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Information

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.