Student Support Specialist

The Student Support Specialist is responsible for facilitating student access to key campus services and providing additional coverage for the administrative areas of the Student Billing, Financial Aid, and Registrar's Office. The Support Specialist will provide the initial point of contact to students visiting, emailing or calling into the University, and will assist in issue resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The person in this position would be responsible to deliver exceptional customer service and perform operational tasks in the areas of Student Billing, Financial Aid and the Registrar's Office. Corresponding through email and phone with students and other departments on campus as well as other duties. These duties will be shared among individuals who support this office. Other duties may be assigned and added to your work load. The Student Support Specialist will function as the university phone operator during regular business hours.

Student Billing Responsibilities

• Analyzes and researches student accounts in response to inquiries from students and / or other departments.
• Provide information regarding the payment process and policies for all charges created by the Student Billing's office.
• Collects cash and check payments for tuition and fees.
• Assists students on navigating online payment system, payment plan options and eRefund (Direct Deposit) sign up.
• Conducts student outreach with phone calls and emails to students including, but not limited to outstanding balances for financial readiness / clearance and outstanding checks
• Reviews and analyzes data as assigned by the representatives of the Student Billing office
• Editing and creating documents for students pertaining to student billing policies
• Places and removes billing holds on student accounts as appropriate
• Assists resident students with meal plans changes
• Responsible for adding additional printing copies on students Papercut accounts
• Applies account balance credits from excess financial aid to the student's ID to use in the bookstore and flex accounts as well as adding flex funds to students' ID cards all using the Transact System
• Links student documents in our online filing system, Perceptive Content
• Reach out to students with excess financial aid with information about their refund checks

Financial Aid Responsibilities

Registrar's Office Responsibilities

Other responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Applicant must be able to function in a fast paced environment with multiple duties at once. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education\Experience

Associate's Degree and / or two years' experience in business office preferably in an academic setting; or equivalent combination of education and experience.

Technical Skills

Demonstrated competence with electronic systems is essential; Ellucian Colleague ERP and Blackboard Transactions preferred. Proficient in the use of Microsoft Word and Excel. Ability to utilize the Internet for information and communications. Ability to generate and / or down-load reports and files.

Language Skills

Ability to write and speak English clearly and concisely when communicating with students, faculty, administration and members outside the Gwynedd Mercy community is essential.

Mathematical Skills

Ability to compute balances discounts and percentages. Knowledge of decimals, percentages, ratios, mean, median and proportions required. Ability to extrapolated and organize data. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Interpersonal Skills

Must be student centered and have the ability to interact effectively and professionally with others. Must be able to multi-task and handle many responsibilities at once.

Reasoning Ability

Capacity to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to interpret instructions furnished in written or oral form. Ability to acquire enhanced skills as new technology is introduced.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

EOE STATEMENT

Gwynedd Mercy University is committed to maintaining a positive learning, working, and living environment that is free from unlawful discrimination and harassment. Gwynedd Mercy University does not discriminate against any applicant for admission to or employment at the University because of race, religion, age, gender, sexual orientation, gender identity, national origin, disability, color, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal, state or local law ("Protected Classes"). This includes, but is not limited to, admissions, financial aid, educational services, and student programs and activities, as well as to all terms and conditions of employment including, but not limited to, recruitment, selection, hiring, placement, transfer, promotion, training, compensation, benefits, discipline, and termination. The University will not tolerate unlawful acts of discrimination or harassment based upon Protected Classes, or related retaliation against or by any employee or student.