Sales Applications Engineer, Industrial & EnvironmentalVeolia Environnement SA • Portland, Texas, USA

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Sales Applications Engineer, Industrial & Environmental

Veolia Environnement SA • Portland, Texas, USA

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Job Summary

The Sales Application Engineer for Industrial and Environmental (I&E) role at Veolia WTSs Sievers Analytical Instruments (AI) focuses on supporting internal and external sales teams in commercial processes and driving an excellent customer experience through advanced technical support. Most of AIs technology is made in and distributed from its headquarters in Boulder CO. The Sales Applications Engineer interfaces with many different parts of the business to gain and maintain expert level product knowledge including but not limited to product management technology (hardware and software) field service and factory service teams. Veolia and AI have global presence with facilities in many countries including Hungary and Singapore and its products are sold and serviced directly and indirectly by independent sales / service providers. This requires interfacing with people both internally and externally that represent a broad range of product knowledge time zones and cultural backgrounds.

This is a remote based travel position (roughly 50%) reporting directly to the I&E Sales Manager and will have a matrix manager for duties related to service support. This role focuses on instruments designed for markets within the Industrial and Environmental business vertical. This includes InnovOx products TOC-R3 Boron and Boron Ultra and M-Series.

Key Characteristics :

The candidate will be continuously interfacing with members of the sales team specialist team managers leaders in the aftermarket group and with teams across the organization so the desire and ability to work cross functionally within the business to drive projects and business initiatives is key
A strong customer focus is required to deliver on our goal of sales service and support excellence.

This includes contributing directly to the customer and also indirectly in the collaboration training and support of service personnel globally as well as to direct and indirect sales team members within the NAM and LATAM territories

A deep interest in understanding the mechanics and theory of how analytical instruments work is critical

This includes a desire to understand fluidic mechanical and electronic systems on a technical level

An understanding of the sales cycle steps is essential to provide high-level support for sales teams

Duties & Responsibilities :

Contribute to instrument sales cycle :

Supporting team members during their sales meetings (onsite and remote) sharing technical and application knowledge

Supporting the instrument demo and trial processes in coordination with local sales representative

Owning the application approval process from the data collection from a customer up to creating an approval form and sharing all necessary information with the aftermarket team allowing for a successful customer experience

Actively contributing to new applications development process working with internal teams and customers

Providing value proposition and technical training to internal and external sales team members

Contribute to training by developing content that captures advanced troubleshooting and applications knowledge :

Training sales people customers field service engineers specialists and third parties domestically and globally

Creating supplement training materials to meet the needs of the industrial and

environmental business

Creating video content presentations virtual training sessions and documentation

Routinely engage with teams to anticipate needs and / or knowledge gaps

Traveling with internal industrial and environmental personnel

Participating in and contributing to industrial and environmental specific meetings

Create and maintain manuals that are distributed internally and externally

Participate in and contribute to various meetings hosted by different departments to obtain and maintain expert level knowledge of assigned products and services

Actively manage advanced technical or customer service cases

Work directly with sales / service personnel or with the end user to resolve quality service or customer relations issues (This may require phone / remote support or on-site support traveling to customer sites)

Support the launch of new products by being actively involved with the NPI process.

Provide technical input during early design phases

Communicate information across the service organization as it relates to impacts to their job function

Participate in the testing of procedures

Conduct installations and validations for early instrument installs to build product

knowledge training and service manual content

Qualifications :

Knowledge Skills & Abilities :

The candidate must have knowledge of general lab safety practices and manufacturing site safety practices.

Good practical knowledge of analytical chemistry concepts and practices

Good practical understanding of process control water systems and instrumentation

Must be able to proactively work cross-functionally to obtain the necessary technical information to support the job function and proper dissemination of information across the organization

Ability to adapt communication of technical information to meet the training needs of diverse audiences of different cultural backgrounds levels of experience and levels of education

Time management and the ability to shift priorities is a must in order to adequately address quality issues and customer concerns

Verbal communication and training skills are required to deliver effective training and presentations across the organization to partners and customers

Computer skills including the use of word processing spreadsheets and cloud based customer records management software

Project leadership skills required to effectively lead given projects through to completion

Comfortability and understanding of hand tools and diagnostic devices such as multimeters and temperature verification devices

Ability to disassemble and reassemble instruments and document the process

Ability to travel 50%

Education & Experience

Required :

Bachelors degree in Chemistry Physics Engineering or other related science discipline.

2-5 years of experience working in a laboratory chemical processing or manufacturing environment.

3 years of experience working with the use and maintenance of analytical instrumentation.

Preferred :

4 years working directly with customers / end users in a customer facing role.

Experience with the sales cycle and supporting sales teams.

Additional Information :

At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger

communities. Were an organization that champions diversity and inclusion at every rung of the ladder

and are proud to be an equal opportunity workplace. Because our people are our greatest assets we

also offer competitive compensation and benefits that include :

Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute but a guide and offers will be based on the individual candidates knowledge skills experience and market conditions as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate the offer may be lower or higher than the stated range : $90000 - $110000 USD

Medical Dental & Vision Insurance Starting Day 1!

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan - 3% default contribution plus matching!

Flexible Spending & Health Saving Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

This position is expected to stay open until November 10 2025. Please submit your application by this date to ensure consideration.

Disclaimer : The salary other compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time subject to applicable

law.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not

sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a

current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and

candidate profiles will be deemed the property of Veolia and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Lean Manufacturing,Six Sigma,Continuous Improvement,GM Vehicles,Lean,Industrial Engineering,Value Stream Mapping,Assembly Experience,Warehouse Management System,Autocad,Kaizen,Manufacturing

Experience : years

Vacancy : 1

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