Program Support Staff

Program Support Staff

Join a team that changes lives for more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives. Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer : generous paid time off, comprehensive medical / dental / vision benefit packages, earned wage access / on-demand pay, paid on-the-job training, tuition reimbursement, career advancement opportunities and growth, flexible schedules, and a retirement savings plan.

Job Description

Elwyn seeks a program support staff to provide general / ad hoc assistance to program team staff in the family empowerment services (FES) program. Tasks include assisting with data entry for reports, assisting with school interaction to obtain required documents, assembling and disassembling client charts, preparing closed cases for filing, filing, assisting with quality review, making copies, and assembling intake packets.

Duties And Responsibilities

Perform data entry tasks as assigned by supervisor. Make copies as requested. Provide school contacts to the program team as directed and assist in obtaining documents and resources including, but not limited, to attendance files. Request documents via fax or mail from / for various entities within specified guidelines. Participate in FES team meetings when necessary. Organize and file closed cases per supervisor's instructions. Assist program staff with assembling client files upon opening a case and disassembling files upon case closure. Maintain department's inventory of office supplies and personal protective equipment (PPE) and notify supervisor when supplies are running low. Support manager with quarterly compliance review. Relay any client concerns received to appropriate staff. Perform cardiopulmonary resuscitation (CPR), crisis intervention and medication administration using agency-trained protocols. Perform other duties as assigned.

Education / Experience / Skills Requirements

High school diploma or equivalent. Prior experience working in an office setting. Non-profit human service experience highly preferred. Ability to maintain a high degree of discretion in dealing with confidential information. Demonstrated ability to work effectively as part of a team. Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities. Demonstrated strong attention to detail. Demonstrated strong time management and organizational skills. Demonstrated excellent judgment with the ability to solve problems and make decisions with guidance from supervisor. Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions. Must be able to perform CPR using agency-trained protocols. Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills. Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.

Equal Opportunity Employer

Elwyn is an equal opportunity employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. Elwyn is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.