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Application Support Analyst
Application Support AnalystESG Consulting • Nashville, TN, United States
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Application Support Analyst

Application Support Analyst

ESG Consulting • Nashville, TN, United States
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Application Support Specialist (Onsite – Nashville, TN | Contract until March 2028)

Location : Nashville, Tennessee (Onsite)

Contract Duration : Through March 2028

We are seeking a detail-oriented Application Support Specialist to provide hands-on system and user support for critical business applications, including LARS and Zendesk .

The ideal candidate will be experienced in troubleshooting system issues, managing configuration changes, and ensuring smooth day-to-day operations across multiple support platforms.

Key Responsibilities

  • Application-Level Support : Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
  • Ticket Resolution : Respond to and resolve system-related tickets such as password resets, workflow changes, and access issues.
  • Configuration Management : Manage user permissions, workflows, and automations within supported applications.
  • Documentation : Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
  • Cross-Functional Collaboration : Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.

Required Skills & Experience

  • 2–5 years of experience in application or technical support , preferably within enterprise environments.
  • Hands-on experience with Zendesk , ServiceNow , or similar ticketing systems.
  • Strong understanding of workflow configuration, access management , and basic automation principles.
  • Excellent documentation and communication skills.
  • Ability to troubleshoot issues efficiently and collaborate effectively in a team-oriented setting.

    • Preferred Qualifications

  • Experience supporting LARS or comparable licensing / regulatory applications.
  • Familiarity with SharePoint documentation and record-keeping processes.
  • Background in working with government, education, or compliance-based systems.
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    Application Analyst • Nashville, TN, United States

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