Director of Event Technology II - Kansas City

Position Overview

The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $1M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues.

Key Job Responsibilities

Venue Partner Relationships

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Service high profile / visibility events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Partners with Venue Sales Leadership on sales strategies
• Creates and participate in business review presentations.

Financial Management & Reporting

Operations Management

Technical Ability

Sales Management

Customer Service

People Development

Job Qualifications

Competencies (by Core Values)

Builds Effective Teams

Manages Conflict

Ensures Accountability

Instills Trust

Decision Quality

Demonstrates Self-Awareness

Financial Acumen

Drives Vision and Purpose

Develops Talent

Drives Engagement

Builds Effective Teams

Manages Conflict

Ensures Accountability

Instills Trust

Decision Quality

Demonstrates Self-Awareness

Financial Acumen

Drives Vision and Purpose

Develops Talent

Drives Engagement

Work Environment

Work is performed in a venue / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDOPER