Community & Membership Manager

Community & Memberships Manager (M / F) France, Montreuil

Starting date and duration : from 03 / 11 / 2025 to 31 / 10 / 26

Type of contract : Fixed term contract, 12 months

Localisation : Montreuil, France (with the possibility of working remotely from metropolitan France)

WHO WE ARE AND WHAT WE DO

The European Cooperative Society of Collective Interest Humanitarian Logistics Cooperative, also known as hulo, is the first humanitarian cooperative founded in June 2021. Led by humanitarian organisations and regularly welcoming new members, hulo aims to improve the impact of humanitarian aid by strengthening collaboration and implementing joint projects in the countries where it operates. At hulo, we are convinced that sharing and pooling resources and expertise between organisations helps to improve the performance of humanitarian logistics and the supply chain.

Our work is based on a collaborative and participatory approach, collective intelligence, and the facilitation of a community of practice. All our activities are structured around a common goal, involving several autonomous and interdependent stakeholders who cooperate horizontally. Management is based on consultation, shared responsibility, and voluntary commitment.

In the seven countries where we operate across three regions, we implement shared initiatives in the areas of procurement, human resources, and the environment. To support humanitarian organisations, we coordinate shared international humanitarian transport initiatives for the most serious humanitarian crises. Finally, we are constantly developing digital solutions to serve the humanitarian community.

For more information, please see the 2025 Annual Report by clicking on this link .

ABOUT THE ROLE

The main objective of the Community and Membership Manager position within the hulo Cooperative is to structure, harmonise and deploy the new hulo community membership model and approach across all of our intervention areas.

One of the main challenges is in the fact that, at hulo, community is at the heart of what we do. We are a growing humanitarian cooperative of 16 governing members and more than 100 humanitarian organisations participating in our joint activities worldwide. We are passionate about the power of the collective, that we are stronger together and can bring greater value for beneficiaries by pooling our logistics resources at a time where this has never been more needed (See our recent publication : https : / / hulo.coop / a-call-for-community / ). We are at a pivotal point in our growth and scaling up, and in transforming our organisational model to be more financially sustainable. The Community and Membership workstream falls within this broader transformation programme and is critical to aligning and translating our values and identity to our activities for our members. As we evolve from a push’ to pull’ dynamic, where activities are driven and designed by our members, this role has been created to strengthen, structure and catalyse our community approaches worldwide.

In the first few months of the role , the Community and Membership Manager will be diving straight into the implementation planning of our new model, supporting and working with colleagues across the organisation to get us ready to launch in the early part of 2026. They will get oriented on hulo as a cooperative, our community and membership offer and bring their ideas and expertise to fruition to help us launch this new phase of our cooperative.

Under the direct supervision of the Strategic Projects Lead, you will be responsible for :

Mission#1 : Defining, Structuring and Embedding the Community and Membership Approach

Structure, harmonize, and facilitate the hulo community and membership approach by defining standards, promoting a shared culture, optimizing cross-functional processes, and improving the member experience.

Mission#2 : Engagement, Support and Training to hulo teams

Support and train hulo teams to effectively model and deploy community activities, strengthening their skills, supporting their actions, and developing tailored strategies to stimulate engagement.

Mission#3 : Data Insights and Digitalisation

Deploy digital solutions and harmonize practices to strengthen hulo’s digital presence, optimize community engagement, and transform member interactions into added value.

Mission#4 : Community and Membership Futures

Design and implement strategies for growth, retention, and evolution of the hulo membership offering, tailored to different contexts and communities, in line with its cooperative values.

Mission#5 : Continuous Improvement, Learning and Knowledge

Establish a culture of learning at hulo by promoting knowledge sharing, capitalizing on best practices, monitoring the impact of hulo community memberships activities, and ensuring their internal and external dissemination.

Education / Experience

• Master’s degree or equivalent Political Sciences, Business Administration, Project Management, international development or another relevant field.
• At least 6 years of professional experience in a similar position.
• Qualifications / certification in community and network management would be valuable
• Significant experience in Community Management, including design and rollout of new approaches and ways of working.
• Proven experience in membership development / business development.
• Experience in training and coaching in community engagement, designing appropriate interventions and delivering in person and at a distance.
• Experience with digital solutions for community and membership engagement and management, including collaborative tools and platforms as well as CRMs.
• Experience in an international development / humanitarian organization OR a not for profit would be an advantage but is not essential.

Specifics skills

HULO WILL OFFER YOU THE FOLLOWING CONDITIONS

A full-time salaried position

HOW TO APPLY

Do you recognise yourself in this description?

If so, please end us your CV (registered under CV_LAST_NAME) and covering letter (registered under LM_LAST_NAME) BY EMAIL ONLY to recruitment @ hulo.coop with JO_hulo_038_CMM in the subject line.

Applications containing CVs only will not be considered.

Hulo reserves the right to close the recruitment before the closing date of the advertisement.

Thank you for your understanding.