Server Engineer I

Position Description :

Every great life-changing discovery begins the same way-with new knowledge. It can change everything, from a single life to the future of entire communities. That's why academic medicine, and the continuous pursuit of knowledge, is at the center of everything we do at the Medical College of Wisconsin (MCW). In the role of Server Engineer I you will be working in Finance and Administration

POSITION PURPOSE

Under general direction, the Server Engineer I assists with the maintenance, repair, installation and support of MCW server infrastructure and related hardware and software.

ESSENTIAL DUTIES

Under direct supervision of the Server Manager :

• Work with the team resources meet department goals, priorities and initiatives.
• Complete tickets thoroughly and on a timely basis. Communicate with the service desk regarding all tickets and service requests as needed.
• Represent the server team with customers, peers, co-workers and partners. As directed, assist leadership with planning
• Assure standards are met for all assigned projects and service activities.
• Work to maintain performance, capacity and operations targets for MCW managed servers and services.
• Provide diligent basic service including : installation, upgrade, security administration and basic troubleshooting for servers and services.
• Provide daily server technical administration and support, including change management requests, and monitoring.
• Ensure backups, operating system, anti-virus and utility applications / services are patched, maintained and monitored as needed.
• Provide feedback for improvements in automation and process for the server team.
• Develop strategies to provide efficient and accurate use of systems utilization and monitoring data.
• Troubleshoot basic end user, desktop, storage, server, and application errors related to the server infrastructure.
• Advise coworkers, consultants, and users on basic server operations and server security.
• Assist server subject matter experts with the operating system (O / S) and general operations of MCW managed servers.
• Demonstrate initiative through expansion of : technical knowledge, interpersonal skills, business knowledge, and organizational skills.
• Maintain technical relevancy in networking technologies through education, reading and research.
• Work closely with service desk, network, operations and application support teams to meet day to day operational needs.

KNOWLEDGE, SKILLS, & ABILITIES

The ideal candidate will have :

ESSENTIAL BEHAVIORS

Professionalism : Operate with transparency, no hidden agenda; place confidence in colleagues, give proper credit to others. Follow through on agreed upon actions. Treat sensitive or confidential information appropriately. Keep emotions under control. Exhibit ethical and moral behavior in everyday business conduct.

Communication : Demonstrate ability to carefully listen to others at all levels of the organization. Seek and listen to feedback and be approachable. Express thoughts and ideas effectively. Display and promote cross cultural sensitivity.

Stewardship : Understand business implications of decisions. Conserve organization resources. Look for ways to improve and promote quality. Take personal responsibility. Use resources in an efficient and cost-effective manner.

#LI-AV1

Preferred Schedule : M-F 8 : 00-5 : 00

Position Requirements :

MINIMUM POSITION QUALIFICATIONS

Appropriate experience may be substituted for education on an equivalent basis

Minimum Required Education : Associate's degree

Minimum Required Experience : 3 years

Why MCW?

For a full list of positions see : www.mcw.edu / careers

For a brief overview of our benefits see : https : / / www.mcw.edu / departments / human-resources / benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community . For more information, please visit our institutional website at https : / / www.mcw.edu / departments / office-of-diversity-and-inclusion .

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity / expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants, or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.