Network\ / Systems Support Specialist

Network / Systems Support Specialist, Denver, CO

We are seeking an IT professional to serve as a helpdesk technician supporting multiple clients. This Network / Systems Support Specialist position requires daily interaction with clients so excellent communication skills. You will be looked to for technical guidance from our clients, so a cool demeanor and wide range of knowledge in all aspects of technology is critical.

Initial training period could require travel out of state for one or two weeks. Then, position would be mostly remote with one day per week onsite. Company provides highly competitive benefits package.

Responsibilities :

• IT support relating to technical issues involving Microsoft's core business applications and cloud offerings, as well as virtual environments.
• Troubleshooting workstation, networking, and server issues remotely.
• Manage and support disaster recovery and business continuity solutions.
• Technical support of networking equipment : WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support : VPN, Terminal Services, and Citrix.
• Maintain and create documentation for hardware, applications, and SOP's.
• Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Improve customer service, perception, and satisfaction.
• Ability to work in a team environment and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses.
• Work through project tickets and phases as assigned.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Qualifications :

Benefits include medical insurance, retirement plan, PTO, etc. Salary : 80K+ DOE. Keywords : Denver CO Jobs, Network / Systems Support Specialist, Microsoft, Desktop, Server, Office 365, Azure, MAC Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, Help Desk, Colorado Recruiters, Information Technology Jobs, IT Jobs, Colorado Recruiting

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We help companies that are looking to hire Network / Systems Support Specialists for jobs in Denver, Colorado and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

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