Client Engagement Executive, Performance Partnership

Client Engagement Executive, Performance Partnership

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Client Engagement Executive, Performance Partnership drives overall client satisfaction based on consistent delivery of a total Beckman Coulter Performance Partnership solution. This role is responsible for providing the client with a single point of contact at the C-level and VP level to ensure that Beckman Coulter is meeting contractual savings guarantees and patient outcomes guarantees.

In this role, you will have the opportunity to :

• Work closely with Performance Partnership Delivery Team consultants to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.
• Visible to customer (e.g., on-site governance committee meetings, routine visits to enterprise labs), providing accessible and efficient response to concerns and problems.
• Provide direction to our resources to meet / exceed contractual obligations with a primary focus in Performance Partnership and partnership guarantees.
• Support the continued development of Performance Partnership communication processes, tools, and Standard Work Playbooks that support the Delivery of contractual obligations as related to Performance Partnership requirements.
• Enact the client strategy through close interaction with the commercial sales teams, service teams, Performance Partnership Consultants, and commercial Customer Success Advocates. Furthers Beckman Coulter's Performance Partnership Program objectives.
• Lead the governance processes and practices to ensure point to point connectivity regarding project management milestones, implementation, cost savings, and revenue growth requirements as they are related to defined customer commitments.
• Keep all stakeholders informed regarding developments that have the probability of impacting the customer relationships and / or results back to Beckman Coulter sales management and Performance Partnership team leadership as required.
• Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results. Responsible for facilitating quarterly governance sessions with all stakeholders and their representatives to ensure results of projects are delivered and completed on-time and in-full.
• Drive partnership through developing director and executive-level review reports and facilitating meetings that focus on Beckman Coulter's recommendations / solutions to improve hospital operations.
• Manage the close-out process regarding final assessment of commitment results. Gain sign-off on contractual obligations. Analyze customer successes and gaps regarding contractual obligations and required change management obligations.

The essential requirements of the job include :

It would be a plus if you also possess previous experience in :

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual salary range for this role is $175,000 - $195,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus / incentive pay. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.