CIN Outreach and Engagement Coordinator

Company : Community Care Network of Kansas

Job Title : CIN Outreach and Engagement Coordinator

Job Classification : Exempt Full-Time

Pay Range : $45000-$55000 / year based on experience

Reporting Relationship : Chief Administrative and Policy Officer

Schedule : Monday through Friday 8 : 00 am to 5 : 00 pm (or similar schedule)

Location : Topeka KS ( Kansas City Wichita or Topeka KS - areas with ability to travel between health center locations. ); Hybrid option based on location.

Who We Are : Community Care Network of Kansas

Community Care Network of Kansas (Community Care) strives to make sure all Kansans have access to high-quality community-based whole-person health care close to home.

We are a statewide association made up of a network of community care clinics. Our members serve as the community resource at the local level dedicated to ensuring the best medical dental and behavioral care is available to all.

Together we are leaders in health care training technical assistance and public policy discussions at the local state and federal levels. We collaborate with other health care providers foundations and individuals who partner to educate and advocate for increased access to high-quality care for all. We believe healthy Kansans build strong and vibrant communities which strengthen the overall quality of life in our great state..

Role Overview :

The CIN Outreach and Engagement Coordinator plays a vital role in connecting patients with the Kansas Care Network Clinically Integrated Network (KCN-CIN) Health Centers. This position is responsible for performing telephonic written and electronic outreach to patients ensuring their records are accurately maintained by acquiring necessary documentation from external organizations.

In this role you will guide and support attributed members as they navigate the healthcare system primarily through outbound and inbound communication. Your ability to listen attentively respond thoughtfully and foster a compassionate environment will be key in empowering our members to access the care they need.

Major Duties :

• Develops and implements outreach strategies to address care gaps for attributed patient populations.
• Coordinates follow-up for inpatient discharges and emergency department visits to ensure continuity of care.
• Designs and oversees patient engagement initiatives for missed or canceled appointments prioritizing patients with complex or chronic conditions.
• Evaluates data from payers and partner organizations to identify trends and direct targeted outreach efforts.
• Facilitates the establishment of ongoing primary care relationships for new and medically unmanaged KCN-CINattributed patients.
• Maintains comprehensive and compliant documentation of all outreach activities patient interactions and care coordination efforts.
• Analyzes outreach outcomes to recommend improvements in patient engagement care coordination and health equity strategies.
• Provides education and guidance to patients regarding preventive health chronic disease management and available community resources.
• Collaborates with interdisciplinary health center teams to address barriers to care and support seamless coordination across providers and services.
• Contributes to the design testing and implementation of new workflows or pilot programs aimed at improving patient care and operational efficiency.
• Exercises discretion in managing sensitive patient information ensuring all outreach and documentation comply with HIPAA and organizational privacy standards.
• Represents the KCN-CIN program in a professional manner fostering positive relationships with internal and external stakeholders.

Qualifications :

Preferred Qualifications :

Physical Demands :

Work Environment :

Additional Duties :

Additional duties and responsibilities may be added to this position description at any time. The position description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow Community Care policies and procedures and maintain a professional personal appearance and workspace. Employees are required to follow any other position-related instructions and to perform any other job-related responsibilities as requested by the employees supervisor.

Community Care Network of Kansas does not and shall not discriminate on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status in any of its activities or operations. These activities include but are not limited to the appointment to and termination from its Board of Directors hiring and firing of staff or contractors selection of volunteers selection of vendors and providing of services.

Required Experience :

IC

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 45000 - 55000