Data Science Manager

Data Science Manager

We are seeking experienced Managers of Data Science to lead Data Science teams that drive strategic insights, operational support and data foundations across multiple domains that merge AI solutions and Human-provided solutions. In this role, you will be responsible for developing and executing a data strategy for evaluating model and human performance against incoming requirements, inclusive of quality, speed, and cost dimensions. You'll be critical to driving customer satisfaction, protecting voice, reducing harm, retaining millions of users and billions in revenue, and driving down operational costs. You will work closely with cross-functional teams to identify opportunities, design experiments, and help develop AI and automation solutions.

Data Science Manager Responsibilities

• Labeling spend management : Inform and drive multi-billion spend management and optimizations
• Develop and execute a comprehensive data science strategy that aligns with the organizations overall goals and objectives
• Labeling delivery performance : Inform and drive labeling performance improvements and optimizations in an evolving mix of AI-generated labels and Human-generated labels
• Customer support performance : Inform and drive customer support performance improvements and optimizations in an evolving mix of AI Agents and Human Agents
• Develop and execute a comprehensive data science strategy for evolving the role of AI and human experts in providing industry leading customer support
• Grow and manage a high-performing Data Science team that remains agile and impactful under a high degree of uncertainty during technological transformations
• Collaborate closely with Directors and VP level stakeholders in a highly-matrixed organization dynamics

Minimum Qualifications

Preferred Qualifications

$206,000 / year to $281,000 / year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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