Customer Service Agent, CSR

SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and / or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

Documentation

Data Entry

Clerical

Communication

OTHER DUTIES (Site Specific)

SUPERVISORY RESPONSIBILITIES

MINIMUM REQUIRED QUALIFICATIONS

Education and / or Experience

Certificates, Licenses, Registrations or Professional Designations

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

Language Skills

Mathematical Skills

Other

PREFERRED QUALIFICATIONS

PHYSICAL DEMANDS

Occasionally

Frequently

Constantly

Ability to Lift / Carry and Push / Pull

o Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements :

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay is : $22 - $29.16 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.