Program Manager

Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees’ hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a  Program Manager  toidentify and implement best practices across markets in the program, both with the customer and internal staff. Ensuring the maintenance of project schedules and Service Level Agreements (SLAs) to handle workload and identify and implement scalability options. Assist Business Development to identify additional opportunities at the market level, and forward opportunistic sales leads to the sales team. Provide and maintain outstanding customer service by being the single point of escalation for the customer and by proving consistency in communication, reporting, and deliverables. In addition, will provide financial oversight to ensure general financial health of a project by monitoring accruals, job sheets, pricing, production, forecasting, budget, contract renewal, scope creep and change orders. Continual development of Project Managers, Project Coordinators and Administrative staff to build bench strength across the team.

Responsibilities

• Ensure programs deliver value and contribute to the overall business strategy.
• Assist personnel with interpreting customer drawings, sketches, and technical specifications.
• Establish and maintain efficient and cost-effective program organizational structures.
• Identify and eliminate wasteful resource usage across the program.
• Identify and develop top managers for advancement.
• Overall responsibility and accountability for ensuring that program KPIs are met.
• Maintain customer satisfaction by communicating and meeting regularly.
• Ensure everyone on the project management team is performing all duties described in their job descriptions.
• Be able to forecast the upcoming program volume throughout the budget cycle.
• Forecast future staffing requirements and skill sets.
• Develop and implement change management plans to support program initiatives.
• Communicate and meet with customers regularly to ensure customer satisfaction.
• Monitor and measure the benefits delivered by the program. Negotiate Addendums and change orders.
• Act as a point of contact for escalations for stale work, SLA compliance, or any issues that impact overall project performance.
• Make sure customer reports are current and distributed as required and there are no discrepancies between their tracking and CCI tracking.
• Ensure confidentiality of company information.
• Perform other related duties as assigned by management.

Qualifications

Shift  is full-time Monday – Friday between the hours of 8 : 00 am – 5 : 00 pm CST. Must be flexible and willing to work outside normal business hours as necessary.

Additional Information

CCI Systems, Inc. is an Affirmative Action / Equal Opportunity Employer.