Convention Services Manager

Overview

San Diego Hotel at the Ballpark

With miles of sandy beaches and a year-round average 70-degree temperature there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated four-star Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diegos associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballparks commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni San Diego Hotel at the Ballpark may be your perfect match.

Job Description

To facilitate all aspects of the conference / event including but not limited to banquet functions and meeting room arrangements with the meeting planner / client. The manager will serve as the liaison between the meeting planner / client and the hotel ensuring that all information has been communicated correctly.

This role is eligible for Omnis Work From Home Program! Omni Hotels & Resorts values our associates work / life balance and supports WFH options for our specific sales service revenue management and leader roles. After 90 days of employment Convention Services Managers will be eligible to earn 1 WFH day. Please note this program is at the sole discretion of the GM / DOSM and has additional guidelines to adhere to.

Responsibilities

• Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
• Adhere to the Catering and Conference Services Departments standard operating procedures.
• Help establish and maintain hotels marketplace position at the citys most elite venue within social and corporate communities.
• Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client preparation work having been done accurately and being visible during the conference to ensure the clients expectations have been met.
• Generate high revenue yielding business for all contracted rooms function space and catered events.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.
• Coordinate all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to : food and beverage requirements timing of events audio-visual requirements special attention to guests room type allocation rooming list amenities function room set up group transportation type of check in check out to include satellite check in special meal requests arrival / departure manifests bag pulls luggage storage complimentary rooms billing instructions authorized signatures room deliveries telephone and internet requirements box storage and delivery power requirements key requirements expected food and beverage outlet usage group hospitality / office / registration desk requirements business center requirements entertainment leisure activities décor (to include floral) requirements.

Qualifications

Pay : $75000 - $85000 / annually. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidates qualifications and / or experience.

Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Unclear

Experience : years

Vacancy : 1