Field Access Manager, Northeast - Boston / Worcester, MA

Field Access Manager, Northeast

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.

The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key Responsibilities

Members of the Field Access Management (FAM) team will be responsible for the following :

Key member in optimizing the experience for both the patient and the account

Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products

FAMs will educate and support accounts by :

Deliver information and education on Galderma's patient support services and product access to solve complex reimbursement challenges

Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers

Adhere to complex compliance business rules to ensure patient confidentiality and access to care

Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region

Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience

Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey

Act as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapy

Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Minimum Requirements

Bachelor's degree in relevant field required

5+ years of experience in the pharmaceutical industry; dermatology and / or biologic experience preferred

2+ years in a reimbursement or access role supporting prescription based products

Proven experience successfully launching new to market specialty products and resolving difficult access challenges

Understands utilization management tools, prior authorizations and appeals

Account management experience preferred

Cross-functional experience required, proven track record of collaboration and coordination

Exceptional communication and presentation skills : ability to articulate a point of view succinctly and effectively to leadership and external customers

Comprehensive analytical / strategic thinking skills

Ability and confidence to work effectively and with a sense of urgency

Adaptability, resilience and tenacity and ability to quickly pivot

Proficient in English, MS Office; especially Word, Excel, and PowerPoint

What We Offer In Return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps

If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.

The next step is a virtual conversation with the hiring manager

The final step is a panel conversation with the extended team

Our People Make A Difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.