Admin assistant serp_jobs.h1.location_city

Pay Rate : $44 - $48 / hour

Job Summary :

The Document Management Admin will be responsible for the administration and operational support of multiple applications in the document capture and document repository domains. This role will be expected to actively participate in the troubleshooting and resolution of issues, both application- and infrastructure-related. Collaborating with internal IT teams and external partners, the role will help integrate third-party applications with document capture and document repository technologies, ensure the successful acquisition and archiving of documents, and making archived documents available for consumption by integrated applications.

Essential Responsibilities :

• The Document Management Admin will be working in a team setting to support the suite of applications that make up the Document Capture and Document Repository services, ensuring the availability of these services for document acquisition, document storage, and document consumption for integrated applications : Engage business partners to facilitate the onboarding of new customers, identify and translate business requirements into technical specifications, consult on document capture design development based on these technical requirements, and implement solutions to meet the identified business needs.
• Among the technologies involved are IBM Datacap, IBM Filenet, Intellective Unity, and Open Text Vignette.
• Collaborate with team members, customers, and vendors to test changes in non-production environments, develop change documentations, and implement the changes in the production environment.
• Collaborate with various IT teams to support annual activities, including those associated with government compliance and internal IT requirements.
• Serve as level 2 support to address customer concerns related to the Document Capture and Document Repository services' application and infrastructure, oversee system performance monitoring, and ensure application availability in adherence to established service level agreements.
• Participate in environment builds and configurations, application enhancements, and patching / upgrade work.
• Execute on assigned tasks, including those that may be related to application, application infrastructure, database, network, and storage components, while providing timely progress updates.

Minimum Qualifications :

Additional Requirements :

Preferred Qualifications :

Education Requirement (HS / BS / MS);

Bachelor's degree in Computer Science