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Job description

For over half a decade, Hudson Manpower has been a trusted partner in delivering specialized talent and technology solutions across IT, Energy, and Engineering industries worldwide. We work closely with startups, mid-sized firms, and Fortune 500 clients to support their digital transformation journeys. Our teams are empowered to bring fresh ideas, shape innovative solutions, and drive meaningful impact for our clients. If you're looking to grow in an environment where your expertise is valued and your voice matters, then Hudson Manpower is the place for you. Join us and collaborate with forward thinking professionals who are passionate about building the future of work.

GENERAL FUNCTION :

ServiceNow Developer designs and implements software solutions as a member of an agile squad. Being assigned to an agile squad means this role also participates in all agile ceremonies driving activities from design to delivery. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

What You'll Do : Must Have :

Bachelor's degree in Computer Science / Information Systems or comparable with 5+ years of experience

ITIL v4+ Certification

Understanding of Software Development Methodologies

Nice To Have : Familiar with ITOM

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Design and implement event management practice in ServiceNow

Required hands on experience with ServiceNow ITOM implementations specifically for Event Management

As an ITOM developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow solutions utilizing the ServiceNow ITOM applications, particularly Event Management

The engineer must be comfortable in json scripting and coding ITOM solutions, namely Event, CMDB, Discovery, Service Mapping, Orchestration and Integration

Required Knowledge of ServiceNow CMDB Architecture

Knowledge of event and alert rules in ServiceNow

Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk

Knowledge of ITIL processes.

Job requirements

What We’re Looking For :

Bachelor's degree in Computer Science / Information Systems or comparable with 5+ years of experience

ITIL v4+ certification

ServiceNow CIS-ITSM Certification

Understanding of Software Development Methodologies

Strong problem solving skills

Strong collaboration skills

Excellent verbal and written communication skills

All done!

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