Call center manager serp_jobs.h1.location_city

Job Description

Job Description

POSITION SUMMARY

Launching in 2025, the Norfolk Distribution Center (DC) will become a critical element of the ASG supply chain serving Core, Boutique, and Ceramic Matrix locations throughout the East Coast and Midwest. The DC will receive and distribute substantially all (85%+) of the imported, stocking inventory for each brand as well as other supporting materials, samples, and equipment that ASG will import from time to time.

The Distribution Center Manager (DCM) is responsible for all aspects of operations at the DC – including personnel, training, shipping, receiving, inventory control, and budget. The DCM must coordinate closely with Supply Chain, Logistics, and Branch Operations teams to maximize inventory efficiency, reduce stockouts, and ensure excellent service to internal ASG customers while tightly managing cost and compliance.

This is not an entry-level position. Candidates must have direct experience in the natural stone, quartz, or related building products industry. Alternatively, candidates must have exceptionally strong leadership and DC management experience in a high-volume, multi-branch environment.

ESSENTIAL FUNCTIONS :

Personnel & Training

• Recruit, train, and supervise all warehouse and supporft staff
• Schedule personnel efficiently to meet operational and safety goals
• Conduct regular operations and safety meetings
• Approve timecards and manage overtime expenses for hourly employees
• Ensure all staff are properly certified for forklift and crane use
• Coach and develop team members for advancement and retention
• Ensure internal customer service standards are met or exceeded

Safety & Compliance

Inventory Management

Logistics & Transfers

Facility & Equipment

Other Duties

Key Success Factors (KPIs)

Qualifications

Required Skills & Experience

Preferred Qualifications

Work Environment / Physical Demands

DISCLAIMER

The company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The company reserves the right to change this job description and assign tasks for the employee to perform as the company may deem appropriate.