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Call center manager • sandy springs ga

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Call Center Manager

Call Center Manager

BEST FOOT FORWARD SOLUTION SERVICES LLCTucker, GA, US
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At Best Foot Forward, we specialize in culturally attuned, HITRUST-certified engagement solutions for Medicaid populations. We go beyond traditional outreach — building trust, verifying contac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Representative

Call Center Representative

Best Foot ForwardTucker, GA, United States
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Call Center Representatives (CCR).While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Medicaid Call Center Representative

Medicaid Call Center Representative

Gainwell TechnologiesTucker, GA, United States
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Great companies need great teams to propel their operations.Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards.You'll have ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative

Call Center Representative

Blue Print OutSandy Springs, Georgia, United States
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We are seeking a highly motivated and detail-oriented.In this role, you will serve as the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a seamless cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Medicaid Call Center Representative

Medicaid Call Center Representative

Gainwell Technologies LLCTucker, GA, US
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Great companies need great teams to propel their operations.Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards.You’ll have ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Distribution Center Operations Manager

Distribution Center Operations Manager

American Tire DistributorsTucker, GA, US
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Distribution Center Operations Manager.Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tir...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Apex Focus Group Inc.Roswell, GA, United States
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Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

Pattern PromotionsNorcross, GA, US
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Join Our Team at Pattern Promotions - Call Center Representative.In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

Alphabe Insight IncSandy Springs, GA, United States
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Based in Sandy Springs, GA, our commitment to excellence, responsiveness, and integrity allows us to stand out in today's competitive market. We value growth, communication, and results-and we're lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Manager

Call Center Manager

VirtualVocationsNorcross, Georgia, United States
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A company is looking for a Call Center Manager to provide leadership in a federal contact center environment.Key Responsibilities Manage overall delivery of contact center operations, including s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Part Time Call Center Representative

Part Time Call Center Representative

Movado GroupRemote, Georgia
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The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.The Customer Service Representative will be responsible for answering incoming customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Center Manager

Service Center Manager

Applied Industrial TechnologiesNorcross, GA, US
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Customer service professionalsdon't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations.Join our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

First Financial Federal Credit UnionSandy Springs, GA, United States
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We are looking for a customer-oriented service representative.A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Agent - 1178556

Call Center Agent - 1178556

Lehman Consulting and RecruitingBuckhead, GA, US
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Are you looking to join a team of passionate professionals who deliver high-quality service?.Do you have a talent for building positive relationships with others?. Can customers hear you smile throu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Outbound Call Center Representative- GA

Outbound Call Center Representative- GA

Momentum SolarNorcross, GA
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A potential six figure work at home opportunity with growth into leadership for the right individual.We're currently hiring exceptional outbound Call Center - Lead Generation representatives to wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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CALL CENTER MANAGER

CALL CENTER MANAGER

MilnerPeachtree Corners, GA, US
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The Call Center Manager is responsible for leading Milner’s centralized service and supply call center operations.This role includes strategic planning, performance management, and daily over...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

Swift7 ConsultantsSandy Springs, GA, United States
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We are looking for a customer-oriented service representative.A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Call Center Representative

Call Center Representative

Corporate Payroll ServicesPeachtree Corners, GA, United States
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Corporate Payroll Services is actively seeking.This position schedules sales appointments for our sales teams by cold calling businesses and business owners. Signing bonus of $100 after 60 days of w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

Entertainment Travel AssociatesSandy Springs, GA, United States
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We are looking for a customer-oriented service representative.A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Manager

Call Center Manager

Bardi Heating, Cooling and PlumbingNorcross, GA, US
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Bardi Home Services is a family-owned residential HVAC, plumbing, and electrical company serving the greater Atlanta area. Our culture is fast-paced, collaborative, and driven by a commitment to exc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Manager

Call Center Manager

BEST FOOT FORWARD SOLUTION SERVICES LLCTucker, GA, US
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Job Description

Job Description

Description :

About Best Foot Forward

At Best Foot Forward, we specialize in culturally attuned, HITRUST-certified engagement solutions for Medicaid populations. We go beyond traditional outreach — building trust, verifying contact, and reconnecting members to care when it matters most.

We’re growing — and we’re looking for a mission-driven Call Center Manager to lead our high-performing engagement team in connecting with the “unreachable.”

Position Summary

The Call Center Manager will oversee the day-to-day operations of our member outreach team, ensuring consistent performance, quality assurance, and a positive member experience across all interactions. This leader will be responsible for coaching staff, refining workflows, analyzing performance data, and driving outcomes tied to healthcare access, redetermination, and preventive care engagement.

Requirements : Key Responsibilities

  • Team Leadership & Management

Lead, coach, and support a team of outreach specialists (call center agents)

  • Monitor performance metrics and ensure the team meets reach rate and engagement KPIs
  • Conduct regular check-ins, QA audits, and performance reviews
  • Operational Excellence

    • Develop call scripts, workflows, and escalation protocols in alignment with campaign goals

  • Oversee call routing systems, dialer configurations, and campaign scheduling
  • Ensure compliance with HIPAA, HITRUST, and internal quality standards
  • Training & Development

    • Onboard and train new staff on systems, scripts, and Medicaid program nuances

  • Promote cultural competency and empathetic engagement approaches
  • Identify skill gaps and implement ongoing training
  • Collaboration & Reporting

    • Partner with leadership to align outreach with plan goals

  • Generate weekly / monthly performance reports and recommend improvements
  • Serve as the main point of contact for operational updates and staffing needs

    • Qualifications

  • 3–5 years of experience managing a high-volume call center, preferably in healthcare or Medicaid / Medicare outreach
  • Strong knowledge of call center metrics, coaching methodologies, and compliance protocols
  • Bilingual (English / Spanish or English / Creole) preferred, NOT required
  • Experience with CRM or call center platforms
  • Excellent communication, leadership, and problem-solving skills
  • Mission-driven and passionate about improving healthcare equity

    • Preferred Traits

  • Empathetic leadership style with high attention to detail
  • Adaptable and comfortable in a fast-paced, growth-oriented environment
  • Strategic thinker who can balance day-to-day execution with long-term planning
  • Familiarity with Medicaid redetermination and health plan performance metrics