Call center representative serp_jobs.h1.location_city

Job Description

Job Description

Full-Time

Non-Exempt

Pay range : $19.00 - $22.00

Reports to : Call Center Manager

Location : Administrative Building (Louisville) / Not Remote

Position Summary :

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers. We are seeking a Medical Patient Schedule to join our growing team.

This position responds professionally to calls from patients to schedule doctor’s office visits, and / or procedures. Will communicate with patients so that they can understand, recognize their individual needs to provide the highest quality patient experience while maintaining accurate patient notes in our system.

Essential Duties and Responsibilities :

• Maintain knowledge of medical terms able to determine need of translator.
• Collects complete, accurate and up to date demographic, insurance, prior and current medical history information. Updates all required systems and files immediately upon receipt of updated or new information.
• If the patient needs to be seen immediately, checks the doctor schedule to determine who should see the patient. Communicate with doctors and nurses as necessary or involves the appropriate manager if a doctor is not available.
• Refers all “self-pay” patients to the billing department to set up payment arrangements. If the patient’s account is in collection status, refers the patient to the billing dept. for resolution.
• Ensures that the appropriate “Prep” process is explained and used, any pre-procedure medications are ordered as per protocol, and that the correct map and location of the appointment and appropriate contact information are sent to the patient.
• Participates in staff meetings, contributing to the development of patient care improvements, department efficiency and effectiveness.
• Contacts patients via the “Recall” process to remind them of the need to schedule appointments, following company policy and protocol.
• In all activities, functions as the patient’s advocate to ensure optimum patient satisfaction with the experience and the care they receive. Always communicates in a non-judgmental, non-discriminatory manner that preserves the patient’s rights and ensures patient satisfaction.
• Always refers any event regarding patient dissatisfaction to the lead, supervisor, or manager.
• Performs other tasks, projects and assignments as requested by the management team.

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Physical Demands and Work Environment :

Equal Opportunity Employer

Please note : We are aligning with our hospital partners and require COVID-19 vaccinations for all employees or a qualified exemption.