Call center supervisor serp_jobs.h1.location_city

Job Description

Job Description

General Purpose : Responsible for assisting the Store Manager in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate supervisors.

Essential Functions :

• Be fully aware and positively promote the Mission, Vision and Values of Easter Seals Goodwill ND, Inc. (ESGWND).
• Must be able to work 36-40 hours per week in rotating shifts, evenings and weekends (rotating depending on needs).
• Assist the Store Manager with store operations including supervision of Team Members engaged in sales work, taking of inventories, reconciling cash with sales receipts, maintaining operating records, and preparing daily record of transactions.
• Acts as store manager when the Manager is absent.
• Handles customer / donor complaints appropriately.
• In addition to supervisory function, performs store clerk, processing and cashier duties as needed.
• Ensures that quality customer service is provided to all customers, donors and Team Members.
• Follows all customer service guidelines; strives to provide exceptional customer service at all times.
• Greet customers / donors, assists them in all ways possible and ensures they feel appreciated.
• Answers customer’s questions concerning location, price and use of merchandise.
• Coordinates production needs to maintain adequate supplies to meet store needs.
• Coordinates processing activities of Team Members.
• Provides training and assistance as needed.
• Strives to meet all assigned goals.
• Assigns Team Members to perform specific duties. Provides clear directions and adequate supervision.
• Locks and secures store as assigned.
• Ensures Team Members comply with established security, sales, and recordkeeping procedures and practices.
• Follows and enforces policies procedures, and work rules.
• Maintains safe working conditions and properly trains Team Members to perform tasks in a safe manner using an established safety program. Follows and promotes all safety standards.
• Directly supervises 2-20 Team Members in the store. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members, addressing complaints and resolving problems.

Qualifications / Basic Position Requirements :

Pay : Starting at $17.00 per hour and depends on experience.

Benefits :

About Us :

Easter Seals Goodwill ND, Inc. is a person-centered organization that has impacted 326,781 people through our programs and services for the fiscal year 2021-2022. Our services are funded in part by utilizing the donations we receive through the Goodwill Stores and Shop Goodwill to provide quality care and support for children, adults, and families, as well as provide training and education to those with employment barriers.

Disclaimer :

The above description outlines the primary duties and responsibilities of the Supervisor role at ESGWND. It is not exhaustive and may include additional tasks as assigned by management.

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