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Cisco voice engineer • richardson tx

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Lead Cloud Transformation Engineer (Voice Engineer - AudioCodes SBC OVOC)

Lead Cloud Transformation Engineer (Voice Engineer - AudioCodes SBC OVOC)

NICEUSA - Richardson, TX
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At NiCE, we don’t limit our challenges.We set the highest standards and execute beyond them.And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Chief Engineer

Chief Engineer

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L3 Cisco Network Engineer

L3 Cisco Network Engineer

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M365 Voice + Video Delivery Lead Job at Randstad Digital Americas in Addison

M365 Voice + Video Delivery Lead Job at Randstad Digital Americas in Addison

MediabistroAddison, TX, United States
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M365 Voice + Video Delivery Lead.Service Design Delivery engineer oversees delivery of collaboration and productivity solutions at the bank, including M365 product suite, voice, and video solutions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Network Engineer

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Sr Network Implementation Engineer.As a Sr Network Implementation Engineer within our Core IP Planning & Implementation organization, you will work on Service Providers IP and Ethernet Data network...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Software Engineer

Software Engineer

Clearance JobsRichardson, TX, US
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Mid Level Career Software Engineer.Opportunity to use your understanding of software principles, theories, and concepts related to software engineering including software development lifecycle and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Lab and Customer Demo Admin, Richardson, TX - Hybrid

Lab and Customer Demo Admin, Richardson, TX - Hybrid

Cisco MerakiRichardson, TX, US
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Lab And Customer Demo Admin, Richardson, TX - Hybrid.The Engineering Lab Administrator for Smart Spaces Platform Cloud is responsible for setup, managing and maintaining the cloud-based engineering...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Engineer|7766 Engineer|7766

Engineer|7766 Engineer|7766

ACL DigitalRichardson, TX, US
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Job Description : Required Education : Bachelors Degree in Electrical Engineering, Information Systems, Computer Science or Related Field -OR- 2 Years Field Test Experience in Wireless Device Testing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Cisco Sr. Engineer, Network

Cisco Sr. Engineer, Network

ConcentraAddison, TX, US
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Concentra is recognized as the nation’s leading occupational health care company.With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
NOC Technician - Voice Core (Day Shift)

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Our client, a multinational telecommunications technology company is growing their NCI Automation Project.We're seeking two NOC Technicians to work the day shift and support various telecom platfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Security Engineer

Security Engineer

VirtualVocationsCarrollton, Texas, United States
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A company is looking for a Security Engineer to support Endpoint Detection and Response services and enhance SOC capabilities. Key Responsibilities Support the Managed EDR Service Line, including ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Network Voice Consultant

Network Voice Consultant

Inherent TechnologiesPlano, Texas, USA
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Position : Network Voice Consultant.Specific JD for additional clarity : .Expertise knowledge in UCCE ICM Cisco IPT with 10 years of relevant experience. Expertise in SIP protocol SIP call flow and SIP...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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TradeJobsWorkforce75214 Dallas, TX, US
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Cisco Sr. Engineer, Network

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Concentra is recognized as the nations leading occupational health care company.With more than 40 years of experience Concentra is dedicated to our mission to improve the health of Americas workfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
M365 Voice + Video Delivery Lead Job at Randstad Digital Americas in Addison

M365 Voice + Video Delivery Lead Job at Randstad Digital Americas in Addison

Randstad Digital AmericasAddison, TX, United States
serp_jobs.job_card.full_time
M365 Voice + Video Delivery Lead.Service Design Delivery engineer oversees delivery of collaboration and productivity solutions at the bank, including M365 product suite, voice, and video solutions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Project Engineer

Project Engineer

TradeJobsWorkForce75248 Dallas, TX, US
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Project Engineer Job Duties : Completes engineering projects by organizing and controlling projec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Customer Service Specialist (Voice / Non-Voice)

Remote Customer Service Specialist (Voice / Non-Voice)

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FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world. We believe that freelancing is the future of business,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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AI Engineer - Junior / Software Engineer

AI Engineer - Junior / Software Engineer

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Job Opportunity At Synergisticit.Synergisticit is aware that the job market is challenging because of tech layoffs due to which the job market is flooded with hundreds and thousands of laid off job...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Lead Cloud Transformation Engineer (Voice Engineer - AudioCodes SBC OVOC)

Lead Cloud Transformation Engineer (Voice Engineer - AudioCodes SBC OVOC)

NICEUSA - Richardson, TX
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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Lead Cloud Transformation Engineer at NiCE plays a pivotal role in ensuring the smooth and reliable operation of CXone Mpower Engagement Hub's voice network.

This position combines both networking and systems expertise, focusing on the infrastructure that enables customer traffic and services.

Key Responsibilities :

  • Ensuring Operability :  The Lead Cloud Transformation Engineer is responsible for the overall operability of the CXone Mpower Engagement Hub voice network.
  • SBC & SIP Infrastructure Management :  A key responsibility is ensuring the Session Border Controller (SBC) and Session Initiation Protocol (SIP) infrastructure functions properly, reliably, and efficiently.
  • Customer Provisioning & Maintenance :  This role ensures customer traffic and services are provisioned and maintained effectively.
  • Troubleshooting :  The engineer will troubleshoot application and SIP networking issues.
  • Network Growth Management :  This includes installing new customers and handling escalations from other teams to manage the expansion of the Engagement Hub network.
  • Process Streamlining :  To ensure scalability, the Lead Cloud Transformation Engineer will streamline current processes, specifically leveraging AudioCodes SBCs.
  • Collaboration :  The role involves working independently and as part of a global team, demonstrating strong customer skills, and delivering quality results in a dynamic environment.

Required Skills and Expertise :

  • Understanding of Cloud Platforms :  Proficiency with deploying Audiocodes SBCs and OVOCs in AWS.
  • Networking and Security Expertise :  Strong knowledge of networking concepts (DNS, TCP / IP, HTTP) and implementing security policies and compliance standards.
  • Troubleshooting & Problem Solving :  Strong troubleshooting skills to diagnose and resolve complex network and application issues.
  • Communication & Collaboration :  Excellent communication skills to interact effectively with internal teams and external customers.
  • Preferred Requirements :

  • 6+ years of experience working within application or software support.
  • 4+ years of experience working within public or private cloud environments.
  • 4+ years of experience working in a production Windows based environment.
  • 6+ years communicating in English in a technical field.
  • Can effectively troubleshoot supported applications effectively.
  • Can work on complex issues which may span multiple applications or environments.
  • Experience working with call center infrastructure
  • The Lead Cloud Transformation Engineer plays a crucial role in maintaining and scaling a critical part of the CXone Mpower Engagement Hub's communication infrastructure, requiring a blend of technical depth, operational efficiency, and strong interpersonal skills.

    About NiCE

    NICE Ltd. (NASDAQ : NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

    Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

    NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.