Client relations manager serp_jobs.h1.location_city

Client Relations

The Client Relations is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Client Relations is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow up and invoicing.

Duties & Responsibilities :

• Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
• Plan and manage active trips for clients following the Jet Linx Service Standards.
• Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
• Coordinate with Flight Operation Departments to ensure Service Standards are met and / or exceeded and identify any potential issues.
• Proactively communicate, document, and resolve complaints, escalating to management as necessary.
• Provide internal and external follow-up to resolve any service failures appropriately.
• Perform Client Relations base duties as needed.
• Regular and predictable on-site attendance required.
• Demonstrate Jet Linx's core values and "Supply the High" in all interactions.
• Perform other duties as assigned.

Knowledge, Skills & Abilities :

Education and Work Experience :

Physical Requirements :

Documentation Requirements :

Compensation :

Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $47,000 to $66,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.