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Job Title : Salesforce Systems Analyst & Administrator
Location : Hybrid 2-3x a week at 39 Bradley Park Rd East Granby CT 06026 / 9826 Crescent Park Drive West Chester OH 45069 USA
Duration : 4-6 months contract-to-hire
Key Responsibilities :
Build strong cross-functional relationships with sales pricing marketing service and business leaders.
Partner with the sales team to ensure Salesforce supports key activities including travel reporting opportunity maintenance RFQ tracking and customer visibility.
Gather business requirements define objectives and communicate solutions in clear actionable terms for both technical and non-technical stakeholders.
Ensure strong organizational alignment by understanding customer account structures and enabling complete communication flows.
Drive change management : communicate updates provide training and ensure user adoption while minimizing disruption.
Manage and prioritize the Salesforce roadmap and backlog ensuring alignment with business priorities and measurable outcomes.
Translate requirements into initial UI and object model designs then hand off to development teams for implementation.
Oversee testing deployment and rollout of Salesforce enhancements to ensure successful adoption.
Deliver seamless day-to-day administration including user management permissions profiles page layouts and data quality.
Monitor and continuously improve system reliability logging compliance and security settings.
Evaluate Salesforce releases AppExchange solutions and emerging CRM technologies to enhance usability scalability and security.
Recommend and implement process automation and system improvements that increase efficiency and user satisfaction.
Maintain active Salesforce certifications and expertise across Sales Cloud Service Cloud and related technologies.
Ensure Salesforce remains a secure and scalable platform supporting business growth and operational excellence.
Qualification Requirements :
4 years of Salesforce administration and configuration experience.
Proven ability to translate business requirements into Salesforce solutions that deliver measurable value.
Strong understanding of sales processes opportunity management customer account structures and service operations.
Experience designing Salesforce UI components and data / object models.
Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
Strong problem-solving documentation and organizational skills.