Crm administrator serp_jobs.h1.location_city

Dynamics 365 Administrator

Req No.

2025-5309

Category

Information Technology

Location

US-IA-Cedar Rapids

Type

Regular Full-Time

Union or Non-Union

Non-Union

Division

Corporate

Company

Altorfer Inc

Working Hours / Days

Monday - Friday 7A-4PM, after-hours & on-call based off of company needs

Overview

The Dynamics 365 Administrator at a CAT dealer is a pivotal role responsible for managing and optimizing the D365 platform to support dealership operations. This role ensures the smooth implementation, maintenance, and performance of the platform, which is critical for enhancing digital presence and customer engagement.

Basic Duties

Key Initial Responsibilities :

1. LCS Project Setup and Management (20%) :

Create and manage the Lifecycle Services (LCS) project, including defining methodologies, setting up phases, and tracking tasks.

• Monitor progress and update project milestones to ensure the implementation stays on schedule

2. User Access and Permissions Management (10%) :

3. Environment Management (30%) :

4. Issue Tracking and Resolution (25%) :

5. Collaboration with Partner, Satellite and Microsoft Teams (15%) :

Ongoing Responsibilities (after go-live) :

1. Change Management (25%) :

2. Testing and Quality Assurance (30%) :

3. Managing Code Updates and Integrations (25%) :

4. Collaboration and Coordination (20%) :

Qualifications

Skills and Experience Desired :

Technical Expertise :

Collaboration and Communication :

Project Management :

Other :

Impact on Dealership Operations :

The Dynamics 365 Administrator's role is critical in ensuring the dealership's digital tools are optimized and performing efficiently. This role directly impacts :

This role is essential for ensuring the dealership's digital tools are optimized and performing efficiently, ultimately driving operational success and customer satisfaction.

Physical Requirements / Working Conditions

This position will primarily works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20 lbs. Some travel is required.The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.