Customer representative serp_jobs.h1.location_city

Job Description

Job Description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties / Responsibilities :

• Attain revenue and profit targets as set by the sales organization.
• Generate new leads and opportunities within assigned accounts.
• Maintain a pipeline of qualified opportunities within assigned accounts.
• Lead renewal efforts to ensure customer retention.
• Own the renewal documentation (SOW, MSA, Addendums) to ensure on-time renewal of contracts.
• Develop executive level relationships at assigned accounts.
• Track and sell ATS Industrial Parts Services within assigned accounts.
• Lead efforts to adjust contract pricing, scope, or deliverables with assigned accounts.
• Own efforts to ensure timely payment from assigned contracts.
• Ensure ATS branding is current at assigned ATS contract sites.
• Collect data and build Quarterly Business Review meeting presentations.
• Coordinate and host Quarterly Business Review meetings.
• Maintain and keep up to date assigned account information in CRM.
• Onboard new customer plant and operational leadership to ATS contracts when there is turnover in their organization.
• Work with ATS Marketing to develop growth campaigns for assigned accounts.
• Lead internal account review meetings.
• Negotiation of any financial or commercial changes to a contract.
• Own the customer feedback and survey program for assigned accounts.
• Develops and deploys the strategy to sell and retain products and solutions to an existing portfolio of clients.
• Collaborates with internal stakeholders, including Finance, Operations, Sales, Senior Leadership, Product Management, and other to guarantee client optimization and cost reduction strategies.
• Increase profitable revenue through negotiating, winning and implementing new products / services / solutions while increasing demand for existing products / services / solutions, cross-sell opportunities and margin improvement goals during the renegotiation of active agreements.
• Consults as a subject matter expert, presenting the value proposition to executive level decision makers
• Aligns client business objectives with the entire ATS portfolio of offerings.
• Support the Area Manager with financial reviews and recommendations for commercial contract adjustments.
• Ensures contract terms and scope are understood by ATS operational leadership.

Success Metrics :

Knowledge, Skills, Abilities (KSAs), & Competencies :

Essential KSAs :

Desirable KSAs :

Physical Demands and Working Conditions :

While performing the duties of this job, the employee is regularly required to stand; walk; use hands / fingers to handle, or feel; reach with hands and arms; climb, ascend / descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and / or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and / or greasy or slippery factory floors.

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.