Customer service advisor serp_jobs.h1.location_city

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed.

They may also set up loaner cars and verify insurance before maintenance is scheduled.

Valley Truck Centers is a family-owned and operated company that was founded in 1964.

Our company has grown to more than 12 rooftops, including multiple OE vehicle lines, Body Upfit companies, and Rentals.

Our success results in our continuous drive to deliver excellent customer service and our commitment to our employees.

We are a career-minded company that currently employs multiple 20 years plus employees to date.

Benefits :

401(k) and 401(k) matching upon 1 year of service

Group Health, Vision, and Dental insurance (50 / 50 Employer / Employee split)

Life Insurance is fully funded by the employer

Employee assistance program

Employee discounts

Employee Team Member Programs

Paid time off

Parental leave

Referral program

Service Advisor Responsibilities :

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements :

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.