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Customer service agent • carrollton tx

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Customer Service Agent

Customer Service Agent

Allied UniversalRichardson, TX, United States
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Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Agent / Customer Service

Call Center Agent / Customer Service

SGD GroupCarrollton, TX, US
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Join Our Growing Team and Build a Rewarding Career at SGD Group!.Are you a multitasking, customer service-oriented individual with experience handling multiple phone lines and maintaining professio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Insurance Agent- Sales, Customer Service

Insurance Agent- Sales, Customer Service

Freeway Insurance ServicesCarrollton, TX , US
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Sign-On Bonus Opportunity of up to $1,000 •.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We have a high volume of inbound sales leads and walk in traffic.Comprehensiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service

Customer Service

TradeJobsWorkForce75244 Dallas, TX, US
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Customer Service Job Duties : Processing orders, forms, applications, and requests.Keeping recor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Isabelle Garcia - State Farm AgentCoppell, TX, United States
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As a Customer Service Representative - State Farm Agent Team Member with Isabelle Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Fabio Fernandez - State Farm AgentLewisville, TX, United States
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Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Joshua Bradburn - State Farm AgentCarrollton, TX, United States
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As a with , you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Berenice Mendez - State Farm AgentLewisville, TX, United States
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Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Thien Thai - State Farm AgentRichardson, TX, US
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Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service

Customer Service

Smart AutoCareRichardson, TX, United States
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Are you tired of working nights and weekends? Are you tired of unreliable paychecks or schedules?.We offer a set 40-hour week schedule with hours starting as early as 6 a.Our schedules provide flex...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Amabilia Esparza - State Farm AgentFarmers Branch, TX, United States
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Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic profes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Michele Davis - State Farm AgentRichardson, TX, United States
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Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Natalie Burkhaulter - State Farm AgentCoppell, TX, United States
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Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Kyle Aubry - State Farm AgentCarrollton, TX, United States
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As a Customer Service Representative - State Farm Agent Team Member with Kyle Aubry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Adrian Howard - State Farm AgentCoppell, TX, United States
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As a Customer Service Representative - State Farm Agent Team Member with Adrian Howard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Brent Holtz - State Farm AgentThe Colony, TX, United States
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As a Customer Service Representative - State Farm Agent Team Member with Brent Holtz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Airport Customer Service Agent

Airport Customer Service Agent

TradeJobsWorkforce75234 Farmers Branch, TX, US
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As a Airport Customer Service Agent, you will be responsible for supporting airport operations and passenger services, including : assist passengers with check-in and boarding processes.Duties and r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Bank Customer Service Agent

Bank Customer Service Agent

Valor Intelligent ProcessingFarmers Branch, TX, US
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CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS.We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Guest Service Agent

Guest Service Agent

Drury HotelsRichardson, TX, US
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Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Agent

Customer Service Agent

VirtualVocationsCarrollton, Texas, United States
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A company is looking for a Customer Service Agent - Remedy On-Call (Part Time).Key Responsibilities Answer incoming client calls, take messages, and verify information Schedule patient appointme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Agent

Customer Service Agent

Allied UniversalRichardson, TX, United States
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Customer Service Agent

Job Locations US-TX-Richardson

Requisition ID

2025-1409503

Category (Portal Searching)

Administrative

Business Unit

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays . This is a full time, in office role that requires weekends.

PAY : $17.00 per hour plus tiered retention / performance bonus eligibility

SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week) :

Evening shift (2 : 30pm - 11 : 00 pm, with a 30 minute unpaid meal break)

  • Overnight shift (11 : 00pm - 6 : 30 am, with a 30 minute unpaid meal break)

Training Schedule : 6 : 30am - 3 : 00pm, Monday-Friday for the first 2 weeks

RESPONSIBILITIES :

  • I dentify scheduled shifts where an employee has failed to log in / out and adjust schedules to reflect actual service hours of employees in real time
  • Create attendance exception records based on changes to schedules where appropriate
  • Monitor safety check calls and r espond to emergency situations by contacting appropriate personnel and documenting with incident reports
  • Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
  • Handle local office calls during normal office hours and transfers calls to appropriate personnel
  • Receive after-hours call forwarding from all Allied Universal offices and take appropriate action

    • QUALIFICATIONS :

  • High School diploma or equivalent
  • Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
  • Basic proficency with Excel, Outlook, and Microsoft Teams
  • Possess excellent customer service phone etiquette skills
  • Navigate a web-based system, while assisting callers
  • Work in a team environment and work independently
  • Work in a fast-paced environment and multi-task with accuracy

    • PREFERRED QUALIFICATIONS :

  • Prior high volume call center experience with both inbound and outbound calls

    • BENEFITS :

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

    • LI-JS2

    Closing

    Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

    If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

    Requisition ID

    2025-1409503