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Remote Customer Service - Licensed Agent

Remote Customer Service - Licensed Agent

Munich REChandler, AZ, United States
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Remote Customer Service - Licensed Agent

Company

American Modern Insurance Group

Location

Chandler , United States

Title : Customer Service Licensed Agent

Recruiter : Sonya Fischesser

Non-Exempt position

Location : Our current schedule offers a hybrid model, with 40-50% of worktime spent in our Amelia, Ohio office, while remote options can be discussed during the interview process for those over 60 minutes away.

  • Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule

Hours : The call center typically operates from 8 : 00 a.m. to 8 : 00 p.m. Eastern Time, and you can expect to work a shift between these hours.

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $1.9 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose :

The Licensed Agent focuses on quoting, servicing, up-front Underwriting Analytics, and issuing policies for our Strategic Business accounts, agents, current and potential policyholders, and other interested parties. The role provides a sales avenue for generating premium. This role will have a firm grasp on all processes, products, and accounts.

Roles & Responsibilities :

  • Handle incoming service and sales contacts for all lines of business via omni-channel contacts within Customer Service for policyholders, agents, lenders, and strategic accounts.
  • Handle sales and service contacts at the highest level of quality and efficiency while acting as the licensed producer agent for strategic account partner policyholders by explaining policy coverages and conditions while following departmental and compliance guidelines.
  • Quote new business based on AMIG and strategic account underwriting guidelines, overcome sales objections, and bind new business policies to generate premium.
  • Follow up on signed and dated applications and necessary forms required.
  • Track new quote opportunities and request project time for post-quote follow up.
  • Focus on specialized assignments or tasks when applicable.
  • Involvement in department initiatives and process improvement.
  • Act as an expert-agent, handling all roles and responsibilities of all contact types, including meeting all KPI expectations and delivering a personalized customer experience.
  • Completes expected continuing education requirements in order to maintain a compliant agent producer license in partnership with AMIG.

    • Required Technical Skills :

  • Well-versed with all computer applications for any functions needed, including but not limited to, servicing and quoting all products.
  • Proficient in utilizing knowledge-management tools and resources.
  • Understanding of products and systems used for servicing contacts.
  • Strong communication / presentation skills and business writing.
  • Exceptional problem-solving and analytical skills to determine optimal next steps for our customers.
  • Flexible and versatile in managing multi-channel contacts via different incoming lines through various platforms.
  • Installation and usage of required equipment, including hardwiring into a router via ethernet cord.
  • Can meet expected internet speeds based on department requirements.

    • Education, Certifications & Designations :

    Required :

    High school diploma / GED

    Currently holds an active P&C license in their residential state

    Ability to be licensed in 48+ states within 6 months

    Preferred :

    Bachelor's Degree or Actively Pursuing

    We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits :

  • Two options for your health insurance plan (PPO or High Deductible)
  • Prescription drug coverage (included in your health insurance plan)
  • Vision and dental insurance plans
  • Short and Long Term Disability coverage
  • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse / domestic partner and children)
  • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

    • In addition to the above insurance offerings, our employees also enjoy :

  • A robust 401k plan with up to a 5% employer match
  • A retirement savings plan that is 100% company funded
  • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
  • Eligibility to receive a yearly bonus as a Munich Re employee
  • A variety of health and wellness programs provided at no cost
  • A hybrid environment that gives you a choice in where and how you get work done
  • A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
  • An on-site complimentary workout facility as well as walking trails on campus grounds
  • On-site wellness center complete with nurse practitioner
  • Financial assistance for adoptions and infertility treatment
  • Paid time off for eligible family care needs
  • Tuition assistance and educational achievement bonuses
  • Free parking
  • A corporate matching gifts program that further enhances your charitable donation
  • Paid time off to volunteer in your community

    • At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

    We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    LI-SF1

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