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Customer Service Representative

Location : Largo, FL (Retail Solutions) - Management

How Will You Contribute and Grow?

Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to deliver outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities :

• Manage large amounts of inbound and outbound calls in a timely manner
• Transfer calls to appropriate staff / departments
• Data entry of customers' orders
• Retrieve data from customers portals and enter orders in our system
• Ensure mandatory queue coverage
• Provide customers with product and service information
• Provide product troubleshooting over the phone
• Identify customers' needs, clarify information, research every issue and provide solutions and / or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Provide accurate, valid and complete information by using the right methods / tools
• Frequently attend product / material training to improve knowledge and performance level
• Assist in training and developing new employees
• Assist with other projects outside of customer service
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Review and resolve assigned inquiries / issues
• Resolve incorrect locations issues / Resolve defective cylinder issues / Rush deliveries requests

Are You a Match?

Requirements, Education and / or Experience :

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience : At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.