Director of analytics serp_jobs.h1.location_city
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Director of analytics • omaha ne
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The Senior Director of Support is a transformative leader responsible for architecting and executing a trader experience strategy that balances operational excellence, team productivity, and indust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a Director of Development for the Regional Development Team within University Relations.This is an individual contributor role responsible for securing funds to support the students,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Oversee the implementation and evaluation of care plans to ensure the provision of comprehensive and person-centered care.
Monitor residents' health conditions, medication administration, and co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Medical, Dental and Vision Benefits.Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets thi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Be among the first 25 applicants.The Director of Safety is responsible for developing, implementing, and overseeing all health and safety programs across industrial painting operations.This role en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Director of Technology Banking.Premier investment bank specializing in M&A advisory services.Join our dynamic team as the Director of Technology Banking! We seek a seasoned professional with extens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
POSITION : Assistant Director of Nursing.FACILITY : Douglas County Correctional Center.Over the past 30 years, our team of dedicated clinical professionals has helped literally millions of justice-in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join our team, a 2025 USA Today Top Workplace Winner at the very first Moxy Hotel in the state of Nebraska!.Picture yourself thriving as the new.
A bold, spirited lifestyle brand by Marriott, Moxy h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join Our Winning Team at Brookestone Village!.Are you ready to be part of something extraordinary? At.Whether you're delivering compassionate short-term rehab or long-term nursing care, you'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
PLEASE READ - Experience in food and beverage in the hotel industry is required.The Doubletree by Hilton Omaha Downtown is building a team of top performers.
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Join our team, a 2025 USA Today Top Workplace Winner at the very first Moxy Hotel in the state of Nebraska! Picture yourself thriving as the new Hotel Director of Sales at the Downtown Omaha Moxy, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Director Of Business Operations.Calling all innovators find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Director Of Admissions - Methodist Jennie Edmundson Behavioral Health Hospital.We are looking for our Director of Admissions at Methodist Jennie Edmundson Behavioral Health Hospital.Methodist Healt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Director of Analytics (Remote Option).Key Responsibilities Develop and implement a comprehensive analytics and reporting strategy Collaborate in the design and mainten...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries.
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We presently have an opportunity for a.Pinnacle Bank Championship in Omaha, NE.The Pinnacle Bank Championship is an official PGA TOUR event played on the Korn Ferry Tour.
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Vetter Health Services, a premier provider of senior living and care with a 50-year legacy, is seeking a Director of Clinical Services to join our team.
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Director of Business Development.At Select Specialty Hospital, a division of Select Medical, we care for chronically and critically ill or post-ICU patients who require extended hospital care.Selec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Senior Director of Support
TopstepOmaha, NE, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLead, mentor, and scale a high-performing, multi-layered support team including frontline agents, team leads, and support managers. Build career paths, leadership development, and performance systems that drive engagement and accountability across global teams. Foster a culture rooted in empathy, continuous improvement, and operational excellence. Optimize support workflows, escalation protocols, and staffing models to meet SLAs, quality standards, and CSAT goals. Implement tools and technologies (e.g., ticketing systems, chatbots, QA dashboards) that improve efficiency and consistency. Own and report on KPIs, including first response time, resolution time, satisfaction scores, productivity, and cost per contact. Act as the internal voice of the trader synthesizing feedback to surface product gaps, inform business decisions, and advocate for their needs. Partner with product, engineering, compliance, marketing, and risk teams to improve end-to-end trader experiences. Collaborate on trader-facing initiatives including onboarding, education, communication, and retention efforts. Ensure robust documentation, audit trails, and compliance with regulatory standards (especially in financial / trading environments, e.g., CFTC). Lead adoption of AI, automation, and omnichannel strategies to future-proof support infrastructure. Maintain data privacy, security, and regulatory compliance across all support operations. 10+ years of progressive leadership experience in customer support or customer operations, with 5+ years at the Director or Head level overseeing large, distributed teams. Proven success scaling high-volume, multi-channel support operations in fast-paced, high-growth environments. Strong operational acumen with experience managing KPIs, SLAs, workforce management, and performance-based cultures. Deep understanding of support platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud) and analytics tools. Experience working cross-functionally with product, engineering, legal, marketing, and executive leadership. Demonstrated success in leading support in a regulated environment (e.g., fintech, trading, healthcare) is highly preferred. Excellent communication, leadership presence, and the ability to influence across levels. Customer-obsessed, data-driven, and highly adaptable to changing priorities and scaling needs. Experience implementing automation, chatbots, or AI-assisted service channels. Knowledge of compliance and documentation standards in financial services (e.g., CFTC, FINRA). Change management and transformation leadership experience. Executive-level reporting, board presentation experience, or leadership committee participation. Empathetic leadership style that balances high expectations with high support Nine (9) Company-paid Holidays and generous Family Leave. Paid time off is accrued monthly. Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees. Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep Brokerage offers a food and groceries budget and contributes towards health and wellness. 175,000-$225,000 Bonus : This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
Senior Director of Support
The Senior Director of Support is a transformative leader responsible for architecting and executing a trader experience strategy that balances operational excellence, team productivity, and industry-leading responsiveness. This role is accountable for building a high-performance support organization that not only solves problems but also enhances the trader journey, drives loyalty, and fuels business growth. With a robust career in directing top-tier support teams, this leader brings deep operational expertise and a strategic mindset to scale systems, structure, and service models. They partner closely with executive leadership to align support operations with company goals, advocate for the trader voice, and set the vision for what world-class service looks like in a fast-paced, growth-driven environment. This leader drives the transformation from support as a function to support as a competitive advantage, while pushing forward our value of "We are never finished learning, always seeking to improve."
Key Responsibilities
Strategic Leadership & Roadmap Development
- Define and execute the support strategy aligned to business goals, growth plans, and the company's long-term roadmap.
- Translate executive vision into scalable systems, initiatives, and process improvements that enhance trader experience.
- Serve as a strategic advisor to the executive team, informing company-wide priorities based on trader insights and support trends.
Team Leadership & Development
Operational Excellence
Trader Insights & Cross-Functional Partnership
Technology, Compliance & Risk Management
Qualifications
Preferred Skills & Competencies
Company Culture & Perks
New Hire Base Salary Range
Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.