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Employee relations manager • columbus ga
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Five Star Call CentersPhenix City, AL, US- serp_jobs.job_card.full_time
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Job Description
Job Description
Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states :
AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
As a Customer Relations Specialist, you’ll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects. This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support.
You’ll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company.
Requirements
- Minimum 1 year of customer service / call center or office experience required
- 1+ years in financial services, home improvement, or sales is a plus
- Experience with CRM tools and Microsoft Office Suite
- Technical proficiency with the ability to troubleshoot basic software and connectivity issues
- Strong verbal and written communication skills
- Ability to type at least 35 WPM accurately
- Self-motivated, dependable, and able to work independently
- Must pass a background check in compliance with state and federal laws
- Previous remote work experience preferred
- Previous experience with Five9 phone system a plus
Responsibilities
Work Schedule & Compensation
Equipment & Work Environment
Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.
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