Events assistant serp_jobs.h1.location_city

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within the Commercial and Investment Bank Technology team, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you’ll engage in application issues, including coordinating internal parties, troubleshooting, identifying, escalating, and communicating in accordance with our playbook. You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

Job responsibilities

• Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients
• Collaborate with Technology and Operations partners on large scale, complex issues
• Process complex, highly technical incidents unfolding real-time in a fast-paced environment and simultaneously provide meaningful, concise field updates in a business-friendly language
• Hold Office Hours (audience of 200-300 cross-LOB) providing business status updates and additional impacting workstreams
• Exhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several months
• Process the execution of client event impact lists for major events

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills