Field service technician serp_jobs.h1.location_city

Job Description

Job Description

Who We Are :

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing :

As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.

Primary Responsibilities :

• Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving.
• Repair and maintain reciprocal engine based power generation / Industrial Systems throughout the territory.
• Provide guidance, assistance, and training to service technicians and customers as requested.
• Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.
• Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.
• Write full reports on findings from field service events, with clear, concise information.
• Communicate daily clear comprehensive field reports regarding assigned units.
• Represent the Power Systems group in the field.
• Maintain service manuals.
• Perform all work in accordance with established time, quality standards and safety procedures.
• Must be able to obtain a CDL license if required

Additional Responsibilities :

Who We Are Looking For :

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education / Experience :

Required Qualifications / Skills :

Preferred Qualifications / Skills :

Values :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Employee Wellness Program

Personal Time Off

Career Development