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Assistant Front Office Manager

In the heart of Macon, Hotel Forty-Five is seeking a dedicated and guest-focused Assistant Front Office Manager to support daily front office operations in our boutique downtown Macon property. This leadership role is responsible for supervising front desk staff, ensuring exceptional guest service, and maintaining smooth check-in and check-out procedures. The Assistant Front Office Manager assists with resolving billing and payment issues, processes guest transactions, and ensures accuracy in setting up guest accounts. The role requires a proactive approach to managing sold-out situations, coordinating with housekeeping for room readiness, and addressing guest concerns promptly. This individual serves as a point of contact for guest issues, works closely with departments such as Engineering and Housekeeping, and supports the front office team through coaching, training, and motivation. The Assistant Front Office Manager also plays a key role in upholding safety standards, reporting incidents, and serving as an advocate of the Guarantee of Fair Treatment / Open Door Policy process. This is a hands-on role ideal for someone passionate about hospitality, leadership, and delivering a memorable guest experience in the vibrant setting of downtown Macon.

What We Offer

• Competitive pay
• Paid time off
• Medical, dental, vision and more!
• Accidental and life insurance coverage
• 401k
• Opportunities for advancement and career growth
• Complimentary discounts

What You Have

What You'll Do

Physical Demand

Mental Demands

Mainsail is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.