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Help desk • saint paul mn

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Help Desk Analyst I

Help Desk Analyst I

Robert HalfMinneapolis, MN, US
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I am looking for a Help Desk professional with great customer service skills.This role you will serve as the first line of contact for clients, handling technical issues across a wide range of envi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Front Desk Representative

Front Desk Representative

Goldfish Swim SchoolSaint Paul, MN, US
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Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary.Not j...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Receptionist

Front Desk Receptionist

PATHWAY TO RECOVERY LLCMinneapolis, MN, US
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Job Posting : Front Desk Receptionist.Intensive Outpatient & Opioid Treatment Facility.At Pathway to Recovery, we are dedicated to providing compassionate, high-quality care to individuals battl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Help Desk Consultant

Help Desk Consultant

VirtualVocationsMinneapolis, Minnesota, United States
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A company is looking for a Functional Help Desk Consultant.Key Responsibilities Triaging and remediating tickets Handling ticket escalations Generating reports and conducting analysis of Help D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Front Desk

Front Desk

Marriott InternationalSaint Paul, MN, US
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This is the job title and description.The content has been cleaned and formatted to be consistent across the platform.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Volunteer : Library Tech Help Tutors

Volunteer : Library Tech Help Tutors

Government JobsMinneapolis, MN, US
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Volunteer Opportunity : Tech Help Tutor.Hennepin County Library is looking for volunteers to assist library patrons (primarily adults and seniors) with their computer and technology questions during...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Desk Estimator

Desk Estimator

Paul DavisSt Paul, MN
serp_jobs.job_card.full_time
Assist estimators in creating scopes, estimates and jobsite sketches as requested.Respond, communicate with adjuster as necessary to assist estimators in meeting estimating timelines.Consistently d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Receptionist

Front Desk Receptionist

Wedding Shoppe, Inc.St. Paul, MN, US
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Front Desk Reception Location : Saint Paul, Minnesota Job Type : Part Time Pay Range : $14-16 per hour plus bonus plan opportunities. Located in Saint Paul, Minnesota, we ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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FRONT DESK SUPERVISOR

FRONT DESK SUPERVISOR

TPI HospitalitySaint Paul, MN, US
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Front Desk Supervisor Full Time.We're looking for a Front Desk Supervisor to join our team!.Prior hotel and supervisor experience. Weekend availability required (MondaySunday schedule).TPI Hospital...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Mortgage Disclosure Desk Coordinator

Mortgage Disclosure Desk Coordinator

Old National BankMinneapolis, MN, United States
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Mortgage Disclosure Desk Coordinator.US-IN-Evansville | US-MN-Eden Prairie | US-MN-Minneapolis.Old National Bank has been serving clients and communities since 1834. With over $70 billion in total a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Receptionist

Front Desk Receptionist

MINNESOTA CENTER FOR PSYCHOLOGYSt. Paul, MN, US
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Minnesota Center for Psychology is a private group practice clinic that offers mental health services to children, adolescents, and adults. Established by clinicians in 2009, we are committed to pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Opener

Front Desk Opener

Planet Fitness - PF Baseline FitnessMinneapolis, MN, US
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Assist new and existing members .Help maintain cleanliness within the club.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).PFHQ neith...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Help Desk Technician 1

Help Desk Technician 1

Paladin TechnologiesMinneapolis, MN, US
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Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Help Desk Technician

Help Desk Technician

Sunrise SystemsSaint Paul, Minnesota, United States
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Job Title : Help Desk Technician.Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.R...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Evenings

Front Desk Evenings

Planet FitnessMinneapolis, MN, US
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Customer Service Representative.Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

Embassy Suites By Hilton Bloomington / MinneapolisMinneapolis, MN, US
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Your responsibilities include check-in / check-out, handling reservations, and addressing guest inquiries or concerns.Your friendly demeanor and attention to detail help create a welcoming and seamle...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Deputy IT Help Desk Manager

Deputy IT Help Desk Manager

MaximusMinneapolis, US
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Description & Requirements Maximus is seeking a Deputy IT Help Desk Manager to support work with a Health client remotely. The Deputy IT Help Desk Manager will support the IT Help Desk Manage...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Staff

Front Desk Staff

Pure BarreSaint Paul, MN, US
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Pure Barre is more than just a workout; it's a way of life.We are focused on improving, strengthening, and transforming the lives of our clients and always welcoming dynamic talent.If you've got wh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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PT Front Desk

PT Front Desk

The Solana DoylestownMinneapolis, MN, US
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Looking to fill an every other weekend AM shift.When you work at Havenwood of Richfield, you have a front-row seat to the amazing life stories of the wisest people on earth.What's more, you are par...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Help Desk Analyst I

Help Desk Analyst I

Robert HalfMinneapolis, MN, US
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Job Description

Job Description

I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736.

Position Responsibilities :

  • Take initial telephone inquiries and troubleshoot hardware, software, or network problems
  • Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
  • Document all customer interaction with high attention to detail and accuracy
  • Update all tickets according to Service Level Agreements (SLA)
  • Understand and follow Delivery Process following ITIL guidelines : incident management, problem management, change management, and knowledge management
  • Recognize and escalate more difficult problems
  • Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
  • Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
  • Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.
  • Maintain professional, quality interactions with customers at all times
  • Work as an effective team member with the team, partners and internal staff
  • Other duties as assigned

What You Bring :

  • Experience in a technical support or customer service role preferred
  • Bachelor’s degree, technical degree or certifications preferred
  • Working knowledge of a variety of technologies including, but not limited to : Windows 7, Windows 8, Windows 10, desktop / notebook hardware, Windows Server and general networking technologies
  • Basic knowledge of e-mail (Exchange / Office 365), Active Directory, ITIL, and Server hardware
  • Energetic, self-starting mentality with value placed on integrity
  • Ability to work as an effective team member with the team, partners and internal staff
  • Strong English communication skills, both written and verbal
  • Ability and desire to learn new technologies as mutually defined
  • Ability to prioritize multiple tasks, anticipate situations, and take quick action
  • Typing speed of 40 words per minute or faster

    • Physical Demands :

  • This position requires sitting at a computer for extended periods of time and some light lifting as needed

    • Work Environment :

  • While performing the duties of this position, the employee will be required to work in a standard office setting

    • Requirements

  • Experience in a technical support or customer service role preferred
  • Bachelor’s degree, technical degree or certifications preferred
  • Working knowledge of a variety of technologies including, but not limited to : Windows 7, Windows 8, Windows 10, desktop / notebook hardware, Windows Server and general networking technologies
  • Basic knowledge of e-mail (Exchange / Office 365), Active Directory, ITIL, and Server hardware
  • Possess an energetic, self-starting mentality with value placed on integrity
  • Ability to work as an effective team member with the Crossfuze team, partners and internal staff
  • Strong English communication skills, both written and verbal
  • Ability and desire to learn new technologies as mutually defined
  • Ability to prioritize multiple tasks, anticipate situations, and take quick action
  • Ability to type at a speed of 40 words per minute or faster