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Implementation manager • los angeles ca
Implementation Manager - Legal
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About Us :
- Foundation AI integrates with virtually any existing technology to unify all of a law firm’s document input sources – from the physical mailroom to digital mailboxes- for AI-powered classification, content extraction, and document workflow automation Job Overview : Foundation AI is seeking Implementation Manager to join our team. You will be a key member of our Delivery team and will build strong relationships with new customers, manage implementations and have an in-depth understanding of our customers’ goals, and monitor their experience with and the adoption of the Foundation AI platform to prove out ROI.
- To be a good fit for the position, we have to make sure we align on a few key things.
- The ideal candidate for this role is eager to work for a high growth SaaS company that is poised for continued growth.
- Does this sound like you?
If so, apply now.
Job Responsibilities :
Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution Support clients through go-live process and play key role in promoting solution adoption and usage Provide regular and adequate end user feedback to the product team Job Requirements :
Systems implementation skills :
Enterprise-level business project experience with strong process analysis, design, delivery and documentation skills Experience with Case Management Systems (CMS) like Litify, Filevine, Smart Advocate, Neos or Meruscase CBAP certification is highly desirable Personal Attributes we are looking for :
A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent Maturity and level headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail oriented and passionate about customer’s success Our Commitment :