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Implementation manager • west valley city ut
Implementation Manager - Customer Experience (Remote)
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Summary
The Implementation Manager - Customer Experience (Remote) will lead cross-functional efforts to drive operational performance and scalability across solar programs. This role serves as a key connector between operations, technology, and customer-facing teams to implement high-impact initiatives aligned with business priorities. The Implementation Manager will oversee the development and execution of internal product strategies, leverage data to identify gaps and opportunities, and ensure cross-departmental alignment through strong project oversight and communication. Success in this role requires analytical depth, operational fluency, and a bias toward action in a fast-paced, evolving environment.
Essential Job Functions
- Leads high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle.
- Facilitates cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution.
- Identifies process inefficiencies, system limitations, and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
- Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
- Creates structured documentation to support implementation plans, SOPs, and strategic decision-making.
- Establishes project milestones and tracking systems to monitor performance and ensure timely execution of initiatives.
- Communicates status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility.
- Supports the rollout of new product features and process improvements, ensuring alignment across impacted teams.
Competencies
Qualifications & Requirements
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
EEO Statement