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Inbound call center • lansing mi

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Call Center Senior Manager

Call Center Senior Manager

Abacus Service CorporationDimondale, MI
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Job Description Leadership & Management.Oversee call center operations to ensure compliance with performance metrics.Directly manage supervisors and managers, ensuring adherence to staffing levels ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Retail Center Sales Associate

Retail Center Sales Associate

IBM Services DBA The UPS StoreLansing, MI, US
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World Class Customer Service provider.Option 1 : Saturday : 9 : 15AM to 3 : 15PM.Option 2 : Sunday : 9 : 15AM to 3 : 15PM. Delivers outstanding customer service to walk-in customers and telephone inquiries.Con...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Cloud Contact Center Engineer

Cloud Contact Center Engineer

SamprasoftLansing, MI, US
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NICE CXONE InContact Contact Center Engineer.Role description : NICE CXONE InContact Contact Center Engineer This is a technical lead role working with cross-functional teams and agency business ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Bilingual Inbound Call Agent

Bilingual Inbound Call Agent

VirtualVocationsLansing, Michigan, United States
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A company is looking for an Inbound Call Center Agent Spanish / English Bilingual for a part-time remote position.Key Responsibilities : Provide high-level customer service solutions through inbound...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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On-Call Physical Therapist

On-Call Physical Therapist

Hope Network Neuro RehabilitationEast Lansing, MI, United States
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Every team member contributes to a greater purpose : transforming lives through hands-on care or essential behind-the-scenes support. Competitive Hourly Pay : $50 / hr.A supportive and collaborative wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Representative • •Earn Up to $19.00 / hour • •

Call Center Representative • •Earn Up to $19.00 / hour • •

Feldman Automotive GroupLansing, MI, United States
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Join Our Growing Team at Feldman Automotive Group!.With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!.Unlimited oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative • •Earn Up to $19.00 / hour • •

Call Center Representative • •Earn Up to $19.00 / hour • •

Feldman Chevrolet of LansingLansing, MI, US
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Join Our Growing Team at Feldman Automotive Group!.With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!.Unlimited oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Apex Focus Group Inc.Lansing, MI, United States
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Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Physical Therapist On-Call

Physical Therapist On-Call

Hope Network Rehabilitation ServicesEast Lansing, MI, US
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Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives. With your help, we can take on the challenges, the barri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
RN On Call - PRN

RN On Call - PRN

Hospice Acquisition Company, LLCOkemos, US
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RN On Call - PRN at Hospice Acquisition Company, LLC summary : The On-call Registered Nurse (RN) at Crossbridge Hospice provides intermittent skilled nursing and end-of-life hospice care to patients...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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On-Call Occupational Therapist

On-Call Occupational Therapist

Michigan State UniversityEast Lansing, MI, United States
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Position Summary(Basic Job Function).This is a temporary or an on-call position.Responsibilities may include general business, science, medical, agricultural or other professional support functions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Auto Care Center

Auto Care Center

WalmartLansing, MI, US
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Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year. At Walmart, we offer competitive pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Hair Stylist - Crossroads Center

Hair Stylist - Crossroads Center

Great ClipsDewitt, MI, United States
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Join a locally owned Great Clips - salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair great opportunities await!!H...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center - Customer Service Representative

Call Center - Customer Service Representative

SpherionEast Lansing, MI, US
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Call Center - Customer Service Representative.Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service represen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationMichigan
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MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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4am Inbound (Stocking) (T0365)

4am Inbound (Stocking) (T0365)

TargetOkemos, MI, US
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Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture. Experts of operations, process and efficiency who enable a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Imaging Center Director

Imaging Center Director

Michigan State University Health CareEast Lansing, MI, US
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Michigan State University Department of Radiology invites visionary and accomplished leaders to apply for the role of Inaugural Director for our newly established Center for Imaging and Image-Guide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Contact Center Specialist

Contact Center Specialist

CASE Credit UnionLansing, MI, US
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Responsible for providing superior member service and maintaining strong professional relationships with members over the phone. Responds to member telephone calls and assists with information reque...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Sous Chef - Lansing Center

Sous Chef - Lansing Center

ASM GlobalLansing, MI, US
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Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events.Together, we combine unmatched expertise with a global reach, offering end-to-end soluti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Center-Based Behavior Technician

Center-Based Behavior Technician

Centria AutismLansing, MI, US
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We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Senior Manager

Call Center Senior Manager

Abacus Service CorporationDimondale, MI
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Job Description Leadership & Management

  • Oversee call center operations to ensure compliance with performance metrics.
  • Directly manage supervisors and managers, ensuring adherence to staffing levels and schedules.
  • Maintain high workforce productivity by implementing performance improvement plans and quality control programs.
  • Enforce adherence to client-mandated customer service standards, ensuring a minimum quality ratings.

Compliance & Regulatory Oversight

  • Ensure call center operations comply with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.
  • Maintain compliance with client policies, including acceptable use of technology, data security, and confidentiality protocols.
  • Ensure proper handling of debtor communications, including negotiation of payment arrangements, enforcement warnings, and dispute resolution.

    • Performance Monitoring & Reporting

  • Track call center metrics, agent productivity, and collection success rates, providing performance reports to agency officials.
  • Implement data-driven workforce planning to ensure optimal staffing levels and operational efficiency.
  • Monitor service level agreements (SLAs) to ensure compliance and mitigate financial penalties associated with underperformance.

    • Workforce Management & Training

  • Oversee recruitment, hiring, and onboarding of collection agents in compliance with mandated background checks, drug testing, and residency verification.
  • Work closely with the client to conduct hiring interviews and ensure all staff meet compliance requirements.
  • Implement training programs to enhance staff skills in negotiation, conflict resolution, and customer service.

    • Client Relations & Stakeholder Communication

  • Act as the primary liaison between stakeholders, ensuring alignment with contract requirements.
  • Provide strategic recommendations to enhance debt recovery effectiveness.
  • Respond to audit requests, performance evaluations, and policy changes proposed by the Program Manager. Skill set info Leadership & Team Management
  • Strong leadership and coaching abilities to manage call center supervisors and managers.
  • Experience in high-volume call center operations, preferably in agency debt collection.
  • Ability to motivate teams and foster a high-performance culture.

    • Compliance & Regulatory Knowledge

  • Expertise in Fair Debt Collection Practices Act (FDCPA) and debt collection laws.
  • Understanding of procurement policies and contract management.
  • Knowledge of collection agency policies, IT security protocols, and financial regulations.

    • Operational & Data Management

  • Proficiency in call center management software.
  • Ability to analyze call metrics, performance KPIs, and service level agreements (SLAs).
  • Experience in budget planning, financial forecasting, and process improvement.

    • Customer Service & Debt Recovery Expertise

  • Strong skills in negotiation, dispute resolution, and conflict management.
  • Ability to enforce debt collection policies while maintaining positive customer engagement.
  • Familiarity with automated debt collection systems and electronic payment processing.

    • Communication & Stakeholder Management

  • Strong verbal and written communication skills for interfacing with officials and external stakeholders.
  • Ability to prepare executive reports, presentations, and compliance documentation.
  • Experience managing public sector contracts and navigating government approval processes. Education Educational Qualifications :
  • Bachelor's degree in Business Administration, Finance, Accounting, Public Administration, or a related field.
  • Master's degree (preferred) in Business Management, Finance, or Public Administration. Certifications (if required) Certifications (Preferred) :
  • Certified Call Center Manager (CCCM)
  • Fair Debt Collection Practices Act (FDCPA) Compliance Certification
  • Six Sigma or Lean Process Improvement Certification Documentation Required for submission Resume Work Hours General Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid role